Abhineya Chandiyekar
Pune
Summary
Operations and Contract Management professional with 7+ years of experience in contract lifecycle management, vendor management, and reporting & analytics. Skilled in SAP MM, SQL, and Python to track vendor performance, ensure SLA compliance, and strengthen governance controls. Experienced in leading cross-functional teams in global environments.
Overview
9
9
years of professional experience
4030
4030
years of post-secondary education
1
1
Certification
Work History
Supervisor
UPS Logistics
Pune
06.2025 - Current
- Lead and supervise a team of associates to meet productivity, accuracy, and quality targets.
- Supervise a team of 21 associates handling contract processing and activation.
- Manage end-to-end contract lifecycle using Comsheet and Toolbox in coordination with Sales teams.
- Validate customer contract data, pricing structures, discounts, and incentive models before system activation.
- Ensure timely contract activation aligned with commercial terms and SLA commitments.
- Perform regular audits, quality checks, and error analysis to prevent revenue leakage and compliance gaps.
- Act as the first escalation point for contract discrepancies, system issues, and sales clarifications.
- Collaborate with Sales, Finance, and Operations teams to ensure seamless contract execution and billing readiness.
- Drive automation and process improvement initiatives to reduce turnaround time and defects.
- Design workforce planning models to optimize staffing, workload distribution, and productivity.
- Coach and train team members on tools, process updates, compliance requirements, and best practices.
- Track team KPIs and implement continuous improvement initiatives to enhance efficiency.
- Coordinated staff schedules to optimize workflow and minimize delays.
- Resolved customer issues by collaborating with cross-functional teams promptly.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
US Brokerage Team Leader
UPS Logistics
Pune
10.2022 - 06.2025
- Directed daily brokerage operations ensuring adherence to internal and regulatory SLAs.
- Managed team productivity, quality metrics, and operational performance.
- Conducted audits and compliance checks to ensure adherence to global trade regulations.
- Handled internal and client escalations, improving resolution turnaround time.
- Implemented workflow improvements to reduce processing time and operational bottlenecks.
- Managed CWI (Cargowise) process intake and trained team members on CWI (Cargowise) operations and compliance requirements.
- Conducted performance evaluations to support staff development initiatives.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Completed daily quality assurance duties to provide feedback for improvements.
US Brokerage Co-ordinator
UPS Logistics
Pune
09.2018 - 10.2022
- Processed Air/Ocean shipments and Importer Security Filings (ISF) while supporting global users with operational queries.
- Handled complex invoices and ensured billing accuracy and regulatory compliance.
- Supported global users with shipment queries and resolution of operational issues.
- Trained new team members on ISF compliance and brokerage procedures.
- Developed training materials for new staff on operational procedures.
- Assisted in resolving customer inquiries regarding shipment status and logistics issues.
- Guided employees in handling difficult or complex problems.
Account Associate
Wipro LTD
Pune
08.2017 - 08.2018
- Processed SAP MM and FI documents, maintained vendor master data, and managed timely vendor payments.
- Managed vendor accounts and ensured timely payments.
- Maintained vendor master data and supported month-end closing activities.
- Resolved vendor queries through proactive follow-ups and stakeholder coordination.
- Developed detailed reports to analyze account performance and trends.
Education
Bachelor of Commerce (B.Com) -
Indira College of Commerce and Science
PuneHigher Secondary Certificate (12th Standard) -
Maharashtra State Board
PunePost Graduation Diploma - Import Export Management
Yashaswi IIMS MBA MCA BBA BCA College
PuneSecondary School Certificate (10th Standard ) -
Maharashtra State Board
Pune, IndiaSkills
- Vendor Management
- Operational Analytics
- Data & Analytics
- Team Leadership
- Service Level Agreements
- Process Optimization
Certification
Supply Management & Data Analysis, Unilever/Coursera, In Progress
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Languages
English
Proficient
C2
Hindi
Advanced
C1
Marathi
Advanced
C1
Timeline
Supervisor
UPS Logistics
06.2025 - Current
US Brokerage Team Leader
UPS Logistics
10.2022 - 06.2025
US Brokerage Co-ordinator
UPS Logistics
09.2018 - 10.2022
Account Associate
Wipro LTD
08.2017 - 08.2018
Bachelor of Commerce (B.Com) -
Indira College of Commerce and Science
Higher Secondary Certificate (12th Standard) -
Maharashtra State Board
Post Graduation Diploma - Import Export Management
Yashaswi IIMS MBA MCA BBA BCA College
Secondary School Certificate (10th Standard ) -
Maharashtra State Board