ABHINITA GHOSH

• Company Overview: Engagement: Leading CPG company
• Managed the five pillars of AR Management: Contract Management, Credit Risk Management, Collections, Cash Application, and Dispute Management, along with Order Management and Accounts Payable
• Established processes, procedures, and strategies for billing/invoicing, risk and credit control, and designed collections processes to enhance operational efficiencies
• Ensured AOI % (Margin %) targets in P&L accounts by eliminating billing losses, delivering productivity-offset projects, automating processes, and removing non-value-added activities
• Led SLA and KPI baselining and negotiations with clients, ensuring service levels are consistently met
• Monitored and controlled all aspects of operations, including hiring, client relations, documentation, process standardization, cross-training, attrition control, SLA monitoring, risk and compliance, and quality initiatives
• Collaborated with transformation teams to deliver various tools and process efficiency projects
• Managed and delivered the end-to-end design, testing, and implementation of the autonomous AI-based tool High Radius, Celonis
• Currently working on S4 Hana implementation across multiple streams & markets

Key Achievements:

• Successfully completed Green Belt Project on 'Duplicate Claims Reduction' with business impact of ~1M of duplicates and gain share of 250K USD
• Successfully completed Green Belt Project on 'Optimizing resource utilization in Billing & contracts management through process standardization and Automation' (Business Impact ~50K USD)
• Successfully completed a project on 'Unearned Cash discount recovery' leveraging the process mining tool Celonis and delivered 320K USD cost avoidance
• Identified opportunities contributed to Digital transformation by implementing RPA solutions which resulted increase revenue
• Performed multiple 'Solution Validation' for the biggest CPG company and its acquired company though being from an operation background
• Revalidated the solution in ITC process which helped the organisation to right size the FTE which in turn helped with increased revenue
• Performed Value Stream sessions to identify multiple Kaizens within the processes and implement best practices to continuously improve the process and deliver productivity

• Managed a team of 12 FTE’s for Debit Balance Collections which include Dispute Resolution and Reporting
• Design and Drive Process Metrics
• Providing financial analysis to prioritize and lead improvement cost reduction efforts
• Collecting and analysing quantitative data
• Execute and implement SOX compliance procedures
• Perform Audit of processes
• Support data analysis, process reengineering and development
• Communicating results to business leaders within Finance, Accounting, Operations and Business Development
• Working with the functional leaders and other internal groups to build scalable processes
• Review and analyse performance information to draw valuable insights for further improvement in the process

Achievements:

• Identified and implemented multiple projects and Kaizen initiatives to standardize the Accounts Receivable (AR) process and resolve critical defects, resulting in a saving of 4 FTEs and approximately $1 million USD for Amazon
• Assisted in defining the 'Optimal Utilization' of FTE for the Debit-Balance-Collections process using the Cost per Transaction method, following a thorough analysis of time and cost implications for each step in the overall process
• Received the 'Pinnacle Award' for Amazon’s core principle 'Invent and Simplify' from the Leadership team in Seattle for significant contributions to process improvements
• Successfully transitioned critical processes by training local teams, liaising with on-shore teams for troubleshooting and reporting, and providing ongoing mentoring and support throughout the transition lifecycle
• Selected to represent Global Finance Operations for CA and US at the Debit-Balance-Collections Summit in Slovakia
• Promoted to Senior AR Analyst, with added responsibilities of directly reporting operating issues and process highlights to the Leadership team, including the AR and AP Global Head in Seattle

• Responsible for conducting Statutory & Tax Audits as part of my key deliverable, reporting directly into the Senior Manager of Audit Department
• Rated as an exemplary performer in the year-end performance review
• Gained diversified experience in Statutory audits while working with the below mentioned clients in various industries
• Client: Ramky Infrastructure Limited, Industry: Infrastructure, Nature of assignment: Statutory audit
• Client: Virtusa Software Services Limited, Industry: Software, Nature of assignment: Tax audit
• Client: Naandi Foundation, Industry: NGO, Nature of assignment: Statutory audit
• Highlights as Audit Assistant: Raising star Award, Led an end-to-end audit assignment during the 1st year with the organisation