Abhiram Milind Kshirsagar

• Used RMM Tool like N-able or N-Central, including patch management, system health monitoring, and remote endpoint support to manage and administer IT infrastructure.
• Track and manage client incidents, projects, and SLA compliance using ticketing tool like Autotask PSA, ensuring accurate time entries and streamlined ticket workflows.
• Oversee SentinelOne Endpoint Detection and Response (EDR) to protect client environments from malware, ransomware, and zero-day threats.
• Managed cloud-based backup and disaster recovery using Cove Data Protection, ensuring business continuity through regular backup verification and fast recovery capabilities.
• Handled critical P1 priority incidents , including direct communication with client stakeholders, rapid triage, and root cause resolution under tight SLAs.
• Coordinated with respective ISPs for router connectivity issues to follow-up and investigate, followed by performing Layer 1 troubleshooting in collaboration with onsite facility managers and also document and communicate all the updates.
• Hosted weekly client meetings to discuss open issues and align on upcoming tasks.
• Collaborated with support and security teams to triage alerts and maintain compliance with company and client IT policies.

Proactively monitored all ETL applications on daily basis and ensured smooth transition of data receiving from various sources(countries) and sent further to business without any intervention.

• Experience of working with business client and providing post-production support, including issue investigation, performance tuning, and resolution of data-related problems.
• Used AWS services at a basic level, such as S3 for data storage and EC2 for connectivity/testing during ETL operations.
• Responding and troubleshooting to incidents and requests for data issues including data missing incorrect data involving root cause analysis, received from business user based on the SLAs (Service Level Agreement).
• Experience in implementing administrative processes like shutting down and restarting of informatica infrastructure services, backup of all data, scripts and ETL mappings for critical infrastructure upgrades, migrations from one environment to other environment, collaborate with local team members to develop efficient SOPs for every issue that is troubleshooted, any enhancements in existing applications and other activities handled like migrations/deployment processes, shutting down and restart of services during maintenance activities etc.
• Collaborating with the source and target teams for data issues and ensuring the data availability for business users as per latest data and provide them correct data which user wants.

• Monitored and supported ETL applications in production using Informatica PowerCenter and Informatica Cloud (IICS) , ensuring performance, reliability, and data integrity.
• Deployed ETL solutions based on business requirements, supporting both on-premise and cloud-based data integrations.
• Performed application-level configurations , maintained backend scripts , and managed environment variables to support deployment and runtime execution.
• Collaborated with multiple teams to troubleshoot and resolve data quality and availability issues.
• Experience of working in a 24*7 support environment with main focus on SQL support, shell scripting, user management and change management.
• Experience working on the ticketing tools like BMC Remedy and Service Now.
• Maintained technical documentation and followed SDLC and change management processes to ensure stable deployments.