ABHIRAMI PILLAI

Currently working for COD team (Change of Destination) direct one on one relation with customer regarding change of destination of the shipments

• Handle Pre-Work (All Pre-Arrival Activities) as a focal by solving user’s queries, work allocation and providing process related support to team
• Handling generic mailbox
• Handling Canada and US mailbox
• Canada and US Import: Assigning user for Weekend Vessel Arrival activity
• Conducting start of the month meeting with Canada Agency and US agency and assisting agency with their queries
• Conducting team meetings to share process updates if any to teams
• Giving training for new joiners regarding basic export / import process
• Working on Pre arrival vessels and have to dispatch for that vessels
• Tracking CN (Canadian National) and CP (Canadian Pacific) rail website for the containers whether the waybills has been generated or not
• UK Intermodal: Have to check if amendment request has been send or not
• Destination charges will be charge through terra, date of invoice
• Malaysia Export: Checking D & D clock setup process, currency check, Invoice sending procedure
• Regenerate the charges, have to check move sequence, memo transshipment check, Auto freighting check, export moves
• Working on C- Report

Additional Tasks:

• Mailbox handling and monitoring the same as per customer requirement
• Audit the work of new users, and provide training to them and solve their queries regarding process
• Collecting productivity from team mate and preparing productivity collation of weekly and monthly basis
• Have been cross trained under 4 different countries and process
• Prepared power point presentation on shipping cycle
• Attending Learning and Development activities and sessions.