ABHIRAMI SASIKUMAR

Front Office Administrator with proven expertise in IVRS management and client coordination. Skilled in handling high volumes of customer interactions while maintaining professionalism. Proficient in call handling, appointment scheduling, and accurate record-keeping. Strong communication and multitasking abilities enhance overall front office efficiency.

• Customer-Focused Approach
  Always prioritizes customer satisfaction through polite, timely, and efficient service.
• Organizational Skills
  Manages appointments, records, and front desk operations with precision and order.
• Multitasking Ability
  Handles walk-ins, calls, documentation, and coordination simultaneously without errors.
• Professional Appearance and Demeanor
  Maintains a welcoming and positive environment for clients and visitors.

• Customer service excellence, successfully managed front office operations, and improved customer satisfaction
• Maintained accurate records, kept detailed documentation of inquiries, feedback, and follow-ups, aiding management in decision-making
• High call handling volume; Managed incoming calls weekly through the IVR system, with a high resolution and response rate
• Timely escalation and follow-ups; Identified urgent customer issues and escalated them effectively to ensure quick resolution.