ABHIRAMI SASIKUMAR
Bangalore
Summary
Front Office Administrator with proven expertise in IVRS management and client coordination. Skilled in handling high volumes of customer interactions while maintaining professionalism. Proficient in call handling, appointment scheduling, and accurate record-keeping. Strong communication and multitasking abilities enhance overall front office efficiency.
Overview
5
5
years of professional experience
Work History
Front Office and Admin Operations
RUSH ARENA
Cooke Town
02.2025 - Current
- Acted as primary contact for visitors, delivering exceptional customer service.
- Managed inquiries via IVRS, emails, and in-person regarding bookings and events.
- Scheduled and confirmed reservations for sports arena, ensuring accuracy in details and availability.
- Maintained a clean, professional front office environment to enhance visitor experience.
- Addressed customer complaints efficiently, escalating issues to appropriate departments when needed.
- Oversaw daily administrative tasks including record-keeping and documentation management.
- Coordinated with academy team to organize classes, events, and schedules effectively.
- Managed inventory and supplies for front office and sports arena operations.
Accessories In Charge & Delivery Coordinator
SS HYUNDAI
Alleppey
07.2020 - 11.2022
- Managed vehicle sales and deliveries at automobile dealership specializing in customer service.
- Communicated delivery status regularly to ensure customer satisfaction.
- Conducted pre-delivery inspections to maintain vehicle quality and safety standards.
- Prepared necessary documentation, including bills of sale and registration forms.
- Collaborated with sales and service teams to meet customer specifications effectively.
- Maintained accurate records of all vehicle deliveries to enhance operational efficiency.
- Handled payments, financing arrangements, and invoice preparation for seamless transactions.
Education
B.com -
Bangalore North University
Bangalore06.2025
BBA - Aviation
Sha-shib Aviation Academy
Kerala06.2016
Vocational Higher Secondary - 12th standard
VHSS Muthukulam
Kerala03.2013
SSLC -
Kerala University
Kerala03.2011
Skills
- Bookkeeping
- Microsoft Excel
- IVRS
- Microsoft Word
- Gmail
- Presentation skills
- Leadership
- Team collaboration
STRENGTHS
- Customer-Focused Approach
Always prioritizes customer satisfaction through polite, timely, and efficient service. - Organizational Skills
Manages appointments, records, and front desk operations with precision and order. - Multitasking Ability
Handles walk-ins, calls, documentation, and coordination simultaneously without errors. - Professional Appearance and Demeanor
Maintains a welcoming and positive environment for clients and visitors.
KEY ACHIEVEMENTS
- Customer service excellence, successfully managed front office operations, and improved customer satisfaction
- Maintained accurate records, kept detailed documentation of inquiries, feedback, and follow-ups, aiding management in decision-making
- High call handling volume; Managed incoming calls weekly through the IVR system, with a high resolution and response rate
- Timely escalation and follow-ups; Identified urgent customer issues and escalated them effectively to ensure quick resolution.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
References
References available upon request.
Timeline
Front Office and Admin Operations
RUSH ARENA
02.2025 - Current
Accessories In Charge & Delivery Coordinator
SS HYUNDAI
07.2020 - 11.2022
B.com -
Bangalore North University
BBA - Aviation
Sha-shib Aviation Academy
Vocational Higher Secondary - 12th standard
VHSS Muthukulam
SSLC -
Kerala University
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