Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Abhisaar Dubey

Abhisaar Dubey

Lead MIS Analyst
New Delhi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Lead MIS Analyst

Enterprise Testing | US, APAC, EMEA & LACC I American Express
Gurgaon
11.2020 - Current
  • Apply advanced analytics on existing RBST/PMA/KRI reporting and transform data into key insights - monthly packages for all GSG functional areas
  • Manage incremental risk-based testing (FRP, BlueLink etc) by fulfilling inventory requirements for testing team, consolidation of reports (qualtrics/ROP/excel) and prepare monthly reporting/insights for Credit Leadership
  • Manage monthly performance scorecard of 275+ enterprise testing colleagues across 7 locations and assist Directors/TLs preparing yearly performance ratings/curve
  • Collaborate with Reporting &Analytics team for data requirements, validate reports and prepare quarterly BURs for GSG Leadership

Team Leader

Global Regulatory & Policy Assurance I GNA - US, ANZ, Canada, UK & India I American Express
Gurgaon
10.2019 - 10.2020
  • Lead a team of 14 Testing Analysts for RBST, PMA, PCIs & NADC testing across 5 GNA markets
  • Coached and developed team to deliver against business objectives and individual scorecards
  • Collaborated with key stakeholders like business and compliance and built strong relations
  • Driven process improvement ideas, control gaps etc and contributed to business strategy
  • Colleague Experience Survey (2020) – 90%+ score in 7/8 categories (My Engagement – 100%)

Sr. Testing Support Analyst

Global Regulatory & Policy Assurance I US I American Express
Gurgaon
03.2016 - 09.2019
  • Manage RBST for Partner Network of 14 partners spread across 18 locations, Executive Customer Care, CFN and Prepaid
  • Providing additional support to RBST/PRSA Financial Audits/OBTM/Caller ID testing of Customer Engagement Network
  • Partner with testing leader on disputes, query management, tracking goal progress, procedure documents, testing guides and SOPs

Sr. Analyst

Regulatory and Business Assurance I US I American Express
Gurgaon
08.2013 - 02.2016
  • Monitor transactions and calls to primarily prevent any regulatory violations and also to provide non-regulatory feedback to the CCPs wherever required
  • Attending weekly calibrations, preparing query tracker and MOMs, managing inventories across the Card Services & MR FA, preparing Business Unit Reviews and provide timely Error Rate Analysis, regularly updated WTC’s and procedure documents

Sr. CCP

Email Servicing | US
Gurgaon
05.2012 - 07.2013
  • Provide customer support to US Membership Rewards and HVCM Card Members via email channel
  • Lead daily team huddles and shared ECCO/Process updates
  • Process level record of working on 150 emails in a day

Education

Bachelor of Technology - Mechanical Engineering

Anand Engineering College
Agra, India
07.2006 - 06.2011

Skills

People Leadership

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Lead MIS Analyst

Enterprise Testing | US, APAC, EMEA & LACC I American Express
11.2020 - Current

Team Leader

Global Regulatory & Policy Assurance I GNA - US, ANZ, Canada, UK & India I American Express
10.2019 - 10.2020

Sr. Testing Support Analyst

Global Regulatory & Policy Assurance I US I American Express
03.2016 - 09.2019

Sr. Analyst

Regulatory and Business Assurance I US I American Express
08.2013 - 02.2016

Sr. CCP

Email Servicing | US
05.2012 - 07.2013

Bachelor of Technology - Mechanical Engineering

Anand Engineering College
07.2006 - 06.2011

Similar Profiles

CREATE PROFILE
Abhisaar DubeyLead MIS Analyst