Abhisaar Dubey
Lead MIS Analyst
New Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Lead MIS Analyst
Enterprise Testing | US, APAC, EMEA & LACC I American Express
Gurgaon
11.2020 - Current
- Apply advanced analytics on existing RBST/PMA/KRI reporting and transform data into key insights - monthly packages for all GSG functional areas
- Manage incremental risk-based testing (FRP, BlueLink etc) by fulfilling inventory requirements for testing team, consolidation of reports (qualtrics/ROP/excel) and prepare monthly reporting/insights for Credit Leadership
- Manage monthly performance scorecard of 275+ enterprise testing colleagues across 7 locations and assist Directors/TLs preparing yearly performance ratings/curve
- Collaborate with Reporting &Analytics team for data requirements, validate reports and prepare quarterly BURs for GSG Leadership
Team Leader
Global Regulatory & Policy Assurance I GNA - US, ANZ, Canada, UK & India I American Express
Gurgaon
10.2019 - 10.2020
- Lead a team of 14 Testing Analysts for RBST, PMA, PCIs & NADC testing across 5 GNA markets
- Coached and developed team to deliver against business objectives and individual scorecards
- Collaborated with key stakeholders like business and compliance and built strong relations
- Driven process improvement ideas, control gaps etc and contributed to business strategy
- Colleague Experience Survey (2020) – 90%+ score in 7/8 categories (My Engagement – 100%)
Sr. Testing Support Analyst
Global Regulatory & Policy Assurance I US I American Express
Gurgaon
03.2016 - 09.2019
- Manage RBST for Partner Network of 14 partners spread across 18 locations, Executive Customer Care, CFN and Prepaid
- Providing additional support to RBST/PRSA Financial Audits/OBTM/Caller ID testing of Customer Engagement Network
- Partner with testing leader on disputes, query management, tracking goal progress, procedure documents, testing guides and SOPs
Sr. Analyst
Regulatory and Business Assurance I US I American Express
Gurgaon
08.2013 - 02.2016
- Monitor transactions and calls to primarily prevent any regulatory violations and also to provide non-regulatory feedback to the CCPs wherever required
- Attending weekly calibrations, preparing query tracker and MOMs, managing inventories across the Card Services & MR FA, preparing Business Unit Reviews and provide timely Error Rate Analysis, regularly updated WTC’s and procedure documents
Sr. CCP
Email Servicing | US
Gurgaon
05.2012 - 07.2013
- Provide customer support to US Membership Rewards and HVCM Card Members via email channel
- Lead daily team huddles and shared ECCO/Process updates
- Process level record of working on 150 emails in a day
Education
Bachelor of Technology - Mechanical Engineering
Anand Engineering College
Agra, India 07.2006 - 06.2011
Skills
People Leadership
Testing Migration - Test Designing/Scoring
Collaboration
MIS & Analytics - data warehousing in Cornerstone (CS), pull inventories from CS tables
Data Visualization – Tableau, Advanced Excel based dashboards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead MIS Analyst
Enterprise Testing | US, APAC, EMEA & LACC I American Express
11.2020 - Current
Team Leader
Global Regulatory & Policy Assurance I GNA - US, ANZ, Canada, UK & India I American Express
10.2019 - 10.2020
Sr. Testing Support Analyst
Global Regulatory & Policy Assurance I US I American Express
03.2016 - 09.2019
Sr. Analyst
Regulatory and Business Assurance I US I American Express
08.2013 - 02.2016
Sr. CCP
Email Servicing | US
05.2012 - 07.2013
Bachelor of Technology - Mechanical Engineering
Anand Engineering College
07.2006 - 06.2011