To pursue better growth opportunities in an environment, where I can able to develop my professional skills and learn more in the new industrial exposure, so as to contribute same in organizational growth.
Overview
4
4
years of professional experience
Work History
Sales and services Associate
Marriott International
Gurugram, India
07.2023 - Current
Identified and resolved customer needs promptly and efficiently.
Handling incoming contacts for a variety of Marriott brands through email.
Assisted with issue resolution and maintain open communication with Marriott properties and third parties.
Collaborated closely with colleagues in other departments to ensure seamless service to Guest.
Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
Front Office Executive
Hotel Rajwara Palace
Jodhpur, India
02.2022 - 02.2023
Established customer experience strategy in collaboration with Hotel Manager.
Managed check-in and checkout of guests daily.
Managed front office phone systems, answering both internal and external calls.
Resolved guest issues promptly to improve customer experience.
Later on promoted as Team Leader in the month of November 2022.