Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
Abhisar Guleria

Abhisar Guleria

New Delhi

Summary

To pursue better growth opportunities in an environment, where I can able to develop my professional skills and learn more in the new industrial exposure, so as to contribute same in organizational growth.

Overview

4
4
years of professional experience

Work History

Sales and services Associate

Marriott International
Gurugram, India
07.2023 - Current
  • Identified and resolved customer needs promptly and efficiently.
  • Handling incoming contacts for a variety of Marriott brands through email.
  • Assisted with issue resolution and maintain open communication with Marriott properties and third parties.
  • Collaborated closely with colleagues in other departments to ensure seamless service to Guest.
  • Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.

Front Office Executive

Hotel Rajwara Palace
Jodhpur, India
02.2022 - 02.2023
  • Established customer experience strategy in collaboration with Hotel Manager.
  • Managed check-in and checkout of guests daily.
  • Managed front office phone systems, answering both internal and external calls.
  • Resolved guest issues promptly to improve customer experience.
  • Later on promoted as Team Leader in the month of November 2022.

Education

Hotel Management

BCIHMCT
2021

Humanities

Bhartiya Vidya Bhawan's Mehta Vidyalaya
01-2015

Skills

  • Relationship building
  • Active Listening
  • Patience
  • Adaptability
  • Taking responsibility
  • Stress management
  • Willingness to Improve

Hobbies and Interests

  • Adventure sports
  • Meet new people
  • Music
  • Traveling
  • Volunteering

Timeline

Sales and services Associate

Marriott International
07.2023 - Current

Front Office Executive

Hotel Rajwara Palace
02.2022 - 02.2023

Hotel Management

BCIHMCT

Humanities

Bhartiya Vidya Bhawan's Mehta Vidyalaya
Abhisar Guleria