Abhisar Verma

1 Complaint Resolution and Customer Support

• Expertise in identifying customer pain points and resolving complaints promptly to ensure customer satisfaction and retention
• Skilled in managing escalations and providing personalized solutions tailored to diverse client needs

2 Regulatory Compliance & KYC Knowledge

• Proficient in ensuring adherence to industry standards and regulatory frameworks, including anti-money laundering (AML) and KYC practices
• Experienced in handling sensitive customer data, with a strong focus on confidentiality and compliance

3 Anti-Money Laundering (AML) and Transaction Monitoring

• In-depth knowledge of transaction monitoring systems and detecting potential fraudulent activities
• Familiarity with compliance processes, and ensuring all transactions meet regulatory requirements

4 Public Relations and Active Listening

• Adept at building strong relationships with customers and stakeholders through effective communication and rapport building
• Exceptional listening skills to understand and address customer needs, fostering trust and loyalty

5 Process Optimization and Problem-Solving

• Skilled in identifying process inefficiencies and implementing improvements to enhance customer service delivery
• Strong analytical skills to diagnose issues, propose practical solutions, and ensure their successful implementation

6 Verbal and written communication

• Excellent communication skills, enabling clear and concise interactions with customers and internal teams
• Capable of drafting detailed reports, emails, and documentation for record-keeping and compliance purposes