Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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ABHISARIKA GUPTA

ABHISARIKA GUPTA

Jaipur

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Assistant Team Lead

TimesPro
Gurugram
07.2023 - Current
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Provided guidance and mentorship to junior staff members as required.
  • Managed employee attendance records accurately and efficiently.
  • Completed team production and productivity level reports for management
  • Analyzed customer feedback surveys and implemented changes accordingly based on results.
  • Maintained a safe work environment by monitoring staff adherence to safety rules and regulations.
  • Worked closely with management in order develop goals for the team which aligned with overall organizational objectives.
  • Organized daily tasks for team members and provided feedback on their performance.

Team Leader 1

Unacademy
Gurugram
06.2022 - 06.2023
  • Departmental information sessions, or major fairs Refers students for various evaluative tests, evaluates results of placement test, recommends an appropriate program based on test results
  • Delivered quality service with friendly and professional demeanor
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately
  • Resolved complex customer enquiries, disputes and complaints.

Senior Academic Counsellor

Unacademy
Bangalore
11.2021 - 05.2022
  • Displaying an interest in student development
  • Identifying student strengths and weaknesses
  • Maintaining updated reports on student progress.

Academic Counselor

UpGrad
Bangalore
10.2019 - 11.2021
  • Discussing career and educational goals with students
  • Aiding in the course selection process to ensure progress toward student goals
  • Provided specific, in-depth, strategic advice suitable for students and proactively recommended appropriate solutions for educational barriers
  • Counseled students in career planning, job placement, and academic goals
  • Supported and assisted numerous curriculum development professionals for academic information systems
  • Provided counselling and support to students struggling with academic or personal problems
  • Customised customer experiences to build brand loyalty.

Inside Sales Specialist

Learning Routes
Jaipur
05.2018 - 09.2019
  • Increased customer satisfaction by offering friendly, helpful and informative customer service
  • Recorded details from customer communications on CRM
  • Made high volume of sales calls per day exceeding company outbound call targets
  • Recorded details of callers complaints and inquiries and outlined actions taken
  • Support with outbound calls to customers about specific sales and marketing promotional campaigns
  • Adapted selling style based on customer profile and requirements.

Education

LLB Law -

Rajasthan University
01.2021

M.A Psychology, Counselling Psychology -

IGNOU
01.2020

B.A Psychology -

Rajasthan University
01.2018

Skills

  • Goal development planning
  • Team building coordination
  • Priority management
  • Staff complaint management
  • Outstanding customer service
  • Customer relationship building
  • Flexible worker
  • Shift work experience
  • Teamwork skills
  • Google Drive
  • Salesforce
  • Team Supervision
  • SOP Adherence

Hobbies and Interests

Punctual Hard working and knowledge gainer, Attending and actively listening Respect for confidentiality and professional boundaries Resilience, patience, and humility A non-judgemental approach.

Timeline

Assistant Team Lead

TimesPro
07.2023 - Current

Team Leader 1

Unacademy
06.2022 - 06.2023

Senior Academic Counsellor

Unacademy
11.2021 - 05.2022

Academic Counselor

UpGrad
10.2019 - 11.2021

Inside Sales Specialist

Learning Routes
05.2018 - 09.2019

LLB Law -

Rajasthan University

M.A Psychology, Counselling Psychology -

IGNOU

B.A Psychology -

Rajasthan University

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