Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abhisek Behera

Bengaluru

Summary

Junior Software Engineer with hand-on experience of 2+ years in .NET projects within the retail industry. Proficient in C#, HTML, CSS, JavaScript, Linux, SQL, and ServiceNow ITSM. Committed to delivering high-quality solutions that meet the needs of clients and contribute to the success of projects. Eager to further develop skills and contribute to innovative projects in a collaborative team environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Jr. Software Engineer / Programmer Analyst

Cognizant Technology Solutions
07.2023 - 06.2024
  • Provided 24/7 support in a production environment, ensuring smooth operations.
  • Collaborated with cross-functional teams to resolve recurring Linux job failure root causes, decreasing incident tickets by 40% and improving system stability within six months.
  • Collaborated to promptly resolve application issues within support team.
  • Conducted comprehensive analysis and resolution of data related issues.
  • Conducted health checkups on each servers following weekly patching and maintenance activities.
  • Enhanced applications utilized Oracle SQL for troubleshooting as per client requirement.
  • Expert in SQL data extraction, delivering CSV/XLSX reports efficiently as per business need.
  • Worked on client requirement, making changes in stored procedure.
  • Prepared and observed weekly incident and task status report.
  • Documented troubleshooting steps and resolutions for future references and training purposes.
  • Efficiently managed IT incidents in ServiceNow, meeting SLAs.
  • Implemented ITIL-aligned incident management protocols.
  • Effectively escalated incident to L3 support and ensured timely resolution within SLAs.

Jr. Software Engineer Trainee / Programmer Analyst Trainee

Cognizant Technology Solutions
06.2022 - 06.2023
  • Attained retail industry functional expertise as trainee.
  • Managed Linux job monitoring in Tivoli environment.
  • Delivered weekend support and executing weekend activities.
  • Monitored daily tasks, incident, and jobs using various tools.

Intern

Cognizant Technology Solutions
01.2022 - 06.2022
  • Worked with 5 interns as a team to develop “A Book Store Website” using HTML, CSS and JavaScript.
  • Designed and implemented Bootstrap to website for responsive website.

Education

Bachelor of Technology - Information Technology

VEER SURENDRA SAI UNIVERSITY OF TECHNOLOGY
Sambalpur, Odisha
05.2022

Intermediate - Science

Khallikote Junior College
Berhampur, Odisha
05.2016

Matriculation - undefined

MATRUSHREE ANGLO VEDIC SCHOOL
Berhampur, Odisha
05.2016

Skills

  • Skills: - HTML, CSS, JavaScript ES 6, Angular, C#, Dot Net Core (9), MySQL Server, Object-oriented programming, Software documentation, Software development lifecycle
  • Tools: MobaXterm, Putty, FileZilla, Excel, SQL Developer, ServiceNow, IBM Work Scheduler, Visual Studio Code and SQL Server Management Studio
  • Operating System: Windows, Linux

Certification

Doing The Right Thing, The Right Way (By Project Manager).

Timeline

Jr. Software Engineer / Programmer Analyst

Cognizant Technology Solutions
07.2023 - 06.2024

Jr. Software Engineer Trainee / Programmer Analyst Trainee

Cognizant Technology Solutions
06.2022 - 06.2023

Intern

Cognizant Technology Solutions
01.2022 - 06.2022

Intermediate - Science

Khallikote Junior College

Matriculation - undefined

MATRUSHREE ANGLO VEDIC SCHOOL

Bachelor of Technology - Information Technology

VEER SURENDRA SAI UNIVERSITY OF TECHNOLOGY

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