ABHISEK MANDRELLE
Portblair
Summary
I am an expert in Risk and payout operations on prop firms with a strong background in monitoring anomalies, conducting KYC verification, and maintaining client communication during investigations. Skilled in analyzing user logs, and IP reports, and managing various trading reports, ensuring compliance and minimizing risk. demonstrating leadership and expertise in risk management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Transcom India
07.2022 - 09.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Investigated customer complaints regarding product quality or service rendered.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Risk Analyst
The Funded Trader
USA
01.2024 - 07.2024
- Continuously monitored anomalies using the risk dashboard and identified trading strategies of clients to minimize risk posed by following specific trading behaviours.
• Conducted KYC verification for payout requests, ensuring compliance between US and Non-US clients.
• Maintained professional client communication during rule breach investigations.
• Exposure Monitoring and overseeing the Maximum Lot Rule Breach (MLRB) process, by analysing and adjusting accounts for rule violations.
• Analysed User Logs and IP reports daily, initiating investigations for suspicious activities.
• Investigated Grid/Reverse Trading and Copy Trading reports, managing cases using Click Up.
• Managed News Trading reports, updating violation lists and handling balance adjustments.
• Promoted to provide training and mentoring to new risk analysts at Rocket (R21) and Fortunes Funding and led two risk teams under Easton Tech Group.
Payout Analyst
The Funded Trader
USA
01.2023 - 02.2024
- Oversee and prepare accurate and timely payout statements for funded traders.
- Ensure payouts comply with company policies, procedures, and regulatory requirements.
- Identify opportunities for process optimization and automation for financial data.
- Partner with stakeholders to prepare and deliver reports, suggesting client experience improvements.
- Implement innovative solutions for process automation and optimization.
- Ensure adherence to compliance and operational risk management directives.
- Drive strategic initiatives leveraging AI and automation technologies.
Education
Bachelor of Commerce -
Pondicherry University
Skills
- Customer service excellence
- Product support
- Customer Relationship Management (CRM)
- Fx Industry Knowledge (prop firms)
- Sales Support
- Appointment Scheduling
- Click-up and Jira expert
- Intercom
- Google sheets and Excel
- AI automation
- Microsoft Excel
- Risk Mitigation
- SQL understanding
- Fraud assessment
Certification
- Financial crime processes and Technology Masterclass
Timeline
Risk Analyst
The Funded Trader
01.2024 - 07.2024
Payout Analyst
The Funded Trader
01.2023 - 02.2024
Customer Support Specialist
Transcom India
07.2022 - 09.2024
Bachelor of Commerce -
Pondicherry University
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