Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

ABHISEK PARIJA

CUTTACK

Summary

Proven track record in enhancing system reliability and client satisfaction at Revolut, adept in remote support and customer relationship management. Excelled in multitasking across financial and insurance sectors, achieving significant SLA compliance. Demonstrated exceptional teamwork and collaboration, driving operational excellence and service quality. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 3 years of experience in finance operations.

Overview

3
3
years of professional experience

Work History

Support Specialist

REVOLUT
REMOTE
10.2023 - Current
  • Analyzed and resolved user issues through diagnostic test scripts, technical expertise, and targeted questioning.
  • Coordinated with vendors to procure replacement components and troubleshoot complex technical issues.
  • Installed, configured, and maintained hardware and peripherals to enhance system performance and reliability.
  • Monitored system operations and efficiently resolved errors to ensure minimal disruption and optimal performance.
  • Provided remote support for clients by connecting to their systems to install and configure new software and applications.
  • Assisted in developing and implementing system security protocols to protect data and ensure compliance with security standards.

Financial Associate-2 (Mutual Fund Operations)

Fidelity Investment Services
Hyderabad, India
09.2022 - 10.2023
  • Managed client accounts for a global investment firm, overseeing the evaluation, verification, and processing of redemption, purchase, and transfer trades.
  • Processed new account applications from shareholders, ensuring accuracy and compliance with regulatory standards.
  • Adhered to stringent protocols, federal laws, and financial regulations to maintain legal and operational integrity.
  • Collaborated closely on investor portfolios, providing support and ensuring accurate account management.
  • Verified the correct amount was deducted from client accounts to ensure financial accuracy.
  • Facilitated the setup of EFT payments and other payment methods, ensuring timely and accurate transactions.

Process Associate (Insurance)

Cognizant Technologies Solutions
Pune
06.2021 - 09.2022
  • Served as the primary contact for the onshore team during escalations and high-priority scenarios, ensuring timely and effective resolution.
  • Acquired comprehensive knowledge of insurance processes, including financial, non-financial, and claims-related operations.
  • Functioned as a cross-trained resource across multiple teams, demonstrating flexibility and adaptability to meet operational needs.
  • Supported management in optimizing daily processes to enhance service quality and meet client service level agreements (SLAs).
  • Monitored service queues daily to ensure adherence to performance standards and deliver exceptional service levels.
  • Conducted training sessions for multiple cohorts of new hires, facilitating their integration and performance.

Education

BBA - Finance And Marketing

Ravenshaw University
Cuttack
08-2020

Commerce

DAV College of Commerce
Cuttack
06-2017

Skills

  • Technical Troubleshooting
  • Customer Service
  • Incident Management
  • Process Optimization
  • System Monitoring
  • Cross-Functional Collaboration
  • Knowledge Management
  • Data Analysis
  • Communication Skills
  • Documentation
  • Customer Relationship Management (CRM)
  • Service Level Agreement (SLA) Compliance

Languages

Odia
First Language
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2

Accomplishments

  • University Sports Leadership: Served as Captain for university cricket and football teams, leading both teams to victory and securing the inter-university trophy under my leadership.
  • Team Management: Directed team strategy and coordination, enhancing performance and teamwork to achieve competitive success.
  • Social Service: Actively participated in a social service group dedicated to assisting individuals in need, demonstrating commitment to community support and outreach.
  • Best Performer of the Month: Recognized as Best Performer for three consecutive months, demonstrating consistent excellence and outstanding performance.
  • Best Employee of the Year: Awarded "Best Employee of the Year" for exceptional performance, dedication, and contributions to organizational success.

Timeline

Support Specialist

REVOLUT
10.2023 - Current

Financial Associate-2 (Mutual Fund Operations)

Fidelity Investment Services
09.2022 - 10.2023

Process Associate (Insurance)

Cognizant Technologies Solutions
06.2021 - 09.2022

BBA - Finance And Marketing

Ravenshaw University

Commerce

DAV College of Commerce

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