Abhisek Pattanayak

Application Name: FinnOne (LMS & Master maintenance) E- Commodity Based Financing (ECBF)
Role: Deputy Manager IT

Project Description:
FinnOne is a web-based global banking product designed to support banks and financial solution companies in dealing with assets, liabilities, Core financial accounting and customer service. An end to end solution for commodity financing business from account sourcing, monitoring and control with M2M tools, operations, recovery management, audit and loan closure along with document management throughout the loan life cycle. Integrated with multi bureau credit platforms. Collateral management interface for reducing transaction TAT.

Roles and Responsibilities:

• Communication & Coordination with internal team issues raised on Daily Basis and working towards closure of the same. Monitoring and analysing logs.
• To check every day monitoring health check of application and after applying patching activity application was properly working or not.
• Have a good knowledge of CAS, LMS and MASTER Module in FinnOne application.
• Deploying patches on UAT and production databases by taking backups of all related components and maintaining history of previously deployed fixes with related component which includes forms, DB scripts and JAR/WAR files.
• Identifying the existing bugs in system and working towards the resolution with RCA Creation of tickets on the basis of its priority.
• Working on successful Completion of EOM Activities and Taking System in Sync with Calendar Date. If any issues found Performing EOD/BOD activity in production daily basis, same will be highlighted to vendor and resolve the issue.
• Generating Repayment schedule of every type of loans like Bill discounting loan, Single as well as multiple schedule loans.
• Production Bugs will be simulate in UAT and fixed then moved to production after getting signoff from Business users. Performing testing on UAT of new changes given by vendor and creating test cases for smooth functioning of application after going to live.
• Scheduling Jobs on Oracle database and SQL Server using bat file.
• Debugging on Job failures to restore the service and While resolving if any issue found in data, same can be corrected from backend SQL/PLSQL scripts.
• If any new requirements raised by users, the same will be documented and communicated to project team.
• Understanding the Business user requirements and carrying out impact of issues analysis. To check/verify the deployment of WAR file and JBoss services properly working or not.
• Writing SQL queries upon operation teams requirement and giving the request data

Title : LOS (Loan Origination System)

Client :Suryoday Small Finance Bank,Poonawalla fincorp limited

Role :Production Support Engineer

Project Description

• Suryoday small finance bank & Poonawalla Fincrop is using RAPID (LOS) for loan Origination of the product Housing Loan(HL),LoanAgainstProperty(LAP) and Two Wheeler Loan and this product is used from loan origination to loan disbursement

Responsibilities:

• Provides- LOS ,Customer App, Business Process Consulting, Data Verification
• Project Deployment in Production, SIT/UAT,Preprod and Prod Environment
• Get involved in the understanding of all CR points, requirement gathering and demo sessions.
• Root Cause Analysis and fixing the linux/nginx Web Server related issues.
• Interpret the escalated issue on hand
• Monitoring the server, Services, Schedule and Application tool. Attended to users, developer problems, troubleshoot the system and end-user issues
• Maintaining Application source backup on weekly basis, Identifying Application vulnerability and other security threats to prevent unauthorized access and protect the information
• Able to comprehend and resolve issues/ propose resolutions in designated time frame.
• Answer on the feasibility of multiple transaction queries.
• Resolve and Fix bugs in the current system within agreed SLA.
• Maintaining Application source backup on weekly basis, Identifying Application vulnerability and other security threats to prevent unauthorized access and protect the information
• Monitoring scheduled jobs using Prometheus tool and taken action for failure issues.
• Make process notes for the transactions and see through implementation.
• Technical and business understanding of all the transactions related to the software and up to date with any new development (Change Management), bug fixing (Problem Management)
• Strong technical and troubleshooting skills in UNIX , SQL

Title : DMS (Distributor Management System)

Client- GCMMF(AMUL),PARLE,TCPL

Project Description

The GCMMF is the largest food products marketing organization of India. It is the apex organization of the dairy cooperatives of Gujarat. It is the exclusive marketing organization for products under the brand name of Amul and Sagar.Gujarat Cooperative Milk Marketing Federation Ltd. (GCMMF) is India's largest food product marketing organization with annual turnover (2019–20) US$5.2 billion.

Responsibilities:

• Provide technical L1 & L2 product support for Botree Application.
• Experienced in Console level activity of server such as scheme Re-download, Purchase Re-download and Product level Tax setting, unlocking the end-users database
• Identifying the bugs on the newly released and report it to the development team to fix the bug.
• Responsible to resolve the issues on the SLA time period.
• Involved in generating tickets based on priority.
• Generating tickets like P1, P2 and P3.
• Understanding the document as per the Client requirement.
• During generating the tickets frequently used ILR, PMS.
• Experience working with Problem Management for entering Bugs/ Common
• Installing Botree Applications on the user's Machines and troubleshooting any issues related to using the Botree applications, strategist and collaborate with knowledge analysts to ensure that the service desk has appropriate knowledge documents available for use in resolving customer issues