Sr. Sales Manager with 6+ years of progressive leadership in tele-sales and inside-sales environments within FinTech, SaaS & CPaaS. Proven success in leading and motivating teams of 40+ SDRs/ISRs, designing data-driven sales processes, and exceeding revenue targets in high-pressure settings. Expert in leveraging CRM dashboards, sales metrics, and performance insights to drive conversion, productivity, and client acquisition. Adept at hiring, training, and coaching teams while collaborating cross-functionally with Training, Quality, Product, and Marketing to deliver consistent, scalable growth. Experienced in inside sales leadership for fast-scaling SaaS and CPaaS companies; keen to drive security solutions and pipeline growth in cybersecurity-focused roles.
Hi, I’m
Abhisek Pattnaik
Sr. Manager - Sales
Bangalore
Summary
Overview
7
years of professional experience
3
Languages
Work History
NeoDove by Vyapar
Sr. Manager - Sales
06.2025 - Current
Job overview
- Lead the entire sales organisation, including New Sales, Upsell, Renewals and SDR functions.
- Manage a team of over 20 members, including SDRs, Inside Sales Executives, Renewal Specialists, and Upsell Reps.
- Oversee the full sales pipeline from lead qualification to conversion, with a 21-day sales cycle.
- Build and optimize processes for lead distribution, re-engagement, and customer retention.
- Drive monthly revenue targets by improving demo quality, increasing closure rates, and reducing churn.
- Conduct hiring and training for Inside Sales Executives and SDRs to scale the team effectively.
- Collaborate with Marketing to align paid lead generation efforts with sales goals.
- Implement data-driven decision-making using CRM insights to improve forecasting and team performance.
- Introduce new sales experiments, like NeoOne Lite, to grow customer count and maximize ROI.
- Work closely with leadership on strategy, planning, and execution of revenue initiatives.
Aloha.ai
Manager - Sales Development
10.2023 - 03.2025
Job overview
- Scaled a hybrid SDR/ISR team from 0 to 25 across India, developing scripts, playbooks, and multi-touch campaigns that boosted SQL-to-Demo conversion by 60%.
- Mentored four team leaders and twenty-five SDRs, sustaining over 120 calls per representative per day, and ensuring consistent pipeline generation across products.
- Collaborated with Product and Customer Success to align onboarding with business goals, reducing time-to-value for clients.
- Deployed custom sales playbooks by implementing Zoho CRM, increasing team productivity by 45%, and standardizing the sales process.
- Collaborated cross-functionally with marketing and product to refine the GTM strategy and align messaging with business pain points.
Hostbooks Limited
Head of Inside Sales & Success
09.2022 - 09.2023
Job overview
- Built and led a 60-member tele/inside sales and customer service organization across two sites, achieving over ₹1 crore in annual recurring revenue and ₹80 lakh in upsell revenue.
- Deployed call-quality monitoring and a 10-point scorecard, elevating CSAT to 90% and reducing churn by 18%.
- Maintained 65% retention and achieved 90% CSAT by enhancing the customer journey and embedding continuous feedback into the product improvement cycle.
- Optimized external lead-vendor funnels, delivering 200% ROI, and lowering CPL by 22%.
Simply Vyapar Apps Pvt Ltd
Manager - Client Onboarding
07.2020 - 09.2022
Job overview
- Directed a tele-sales/onboarding team of over 40 associates (including 3 Team Leaders), surpassing monthly sales targets by 15%.
- Forged a strategic partnership with IndiaMART that onboarded over 3,000 SME clients in 6 months, adding ₹1.2 Cr in ARR.
- Designed KPI dashboards, In-house CRM (Calls/Hour, Conversion %, AHT) and coaching frameworks, raising team productivity by 28%.
- Recruited, trained, and retained over 70 new hires, achieving a 92% retention rate over two years.
Simply Vyapar Apps Pvt Ltd
Team Lead - Customer Support
07.2019 - 07.2020
Job overview
- Managed a 25-member support and sales team; implemented Knowlarity dialer and in-house CRM to improve first-call resolution by 20%.
- Earned the “Best Team Lead” award for maintaining top performance metrics for five consecutive months.
Greet Technologies Pvt Ltd
Sales Development Representative (Pre-Sales)
01.2019 - 06.2019
Job overview
- Generated an early-stage pipeline through 80+ outbound calls per day, contributing to initial product-market traction.
- Provided feedback on lead quality and objections, enabling script refinements that increased the appointment-set rate by 12%.
Education
Orissa Engineering CollegeBhubaneswar, Odisha, India
Bachelor's Degree from Electrical Engineering
01.2018
University Overview
Skills
Sales Strategy & Revenue Growth
Timeline
Sr. Manager - Sales
NeoDove by Vyapar
06.2025 - Current
Manager - Sales Development
Aloha.ai
10.2023 - 03.2025
Head of Inside Sales & Success
Hostbooks Limited
09.2022 - 09.2023
Manager - Client Onboarding
Simply Vyapar Apps Pvt Ltd
07.2020 - 09.2022
Team Lead - Customer Support
Simply Vyapar Apps Pvt Ltd
07.2019 - 07.2020
Sales Development Representative (Pre-Sales)
Greet Technologies Pvt Ltd
01.2019 - 06.2019
Orissa Engineering College
Bachelor's Degree from Electrical Engineering
SOFTWARE
SOFTWARE
- CRM & Sales Automation: Zoho, Salesforce, Hubspot, Outreach, Lusha, Seamless
- Business Intelligence & Analytics: Power BI, MS Excel, Google Data Studio
- Sales & Marketing Tools: LinkedIn Sales Navigator, Apollo.io, Canva, WhatsTool, Mailchimp
- Collaboration & Communication: Slack, Microsoft Teams, Miro, Google Workspace
- Productivity & AI Tools: ChatGPT, Ideogram, MS Office, AI Tools