ABHISEK SARKAR
Burdwan
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Confident multi-tasker with nine years of experience engaging with customers to solve support queries and build excellent client relationships. Highly organized with keen eye to maintain multiple streams of work simultaneously. Energetic self-starter builds strong client relationships. ·
Overview
9
9
years of professional experience
3
3
Certificates
Work History
SENIOR EXECUTIVE -SUPPORT & IMPLIMENTATION
ISSAC TECHNOLOGIES PVT LTD
KOLKATA
09.2021 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Sending Acknowledgment mail to client.
Attending non-technical issues like report issues, Operation level issues. - Follow up on escalated issue and close on time.
Daily Process Check - Prepare documents for Module Demo.
Prepare account and check data provided for new software migration - Prepare report as per requirement of DCCB.
Handle revenue collection and support services.
Customer Relationship Executive Cum Teller
JANA SMALL FINANCE BANK LTD
12.2020 - 08.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Implement customers life events management framework .
- Engage in creating awareness about appropriate loan utilization/savings to the customers.
- Responsible for motivating customers to use alternate channel and assist/educate customers to use ATMs or dispensing cash.
- Maintain current knowledge of company products and services KYC/AML norms.
- Maintain all statutory reports and register of the bank-branch .
Customer Care Representative
UJJIVAN SMALL FINANCE BANK LTD
07.2014 - 12.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accountable for implementing customers life events manage adherence to guidelines specified thereof.
- Ensure addressing all customer queries/grievance on-time
- Understand customers’ requirements and create opportunity
- Implement customers life events management framework .
- Engage in creating awareness about appropriate loan utilization/savings to the customers.
- Responsible for motivating customers to use alternate channel and assist/educate customers to use ATMs or dispensing cash.
- Maintain current knowledge of company products and services KYC/AML norms.
- Checking loan documents and disburse of micro -loan .
- Responsible for claim settlement of death customers.
- Maintain all statutory reports and register of the bank-branch .
Education
MBA - Finance
SIKKIM MANIPAL UNIVERSITY
KOLKATA 04.2001 -
BBA - Accounting And Finance
BIDHAN CHANDRA COLLEGE
ASANSOL 04.2001 -
Skills
Call Documentation
Customer Service
Quality Control
Regulatory Compliance
Customer Data Confidentiality
Teamwork and Collaboration
Computer Skills
Customer Relations
Service Standard Compliance
Product Education
Document and Records Management
Microsoft Office
Product Sales
Money Handling Abilities
HR support
Certification
Accounting & Bookkeeping Certification
Timeline
Accounting & Bookkeeping Certification
05-2023
Human Resource Management
05-2023
Financial Modeling & Analysis Certification
05-2023
SENIOR EXECUTIVE -SUPPORT & IMPLIMENTATION
ISSAC TECHNOLOGIES PVT LTD
09.2021 - Current
Customer Relationship Executive Cum Teller
JANA SMALL FINANCE BANK LTD
12.2020 - 08.2021
Customer Care Representative
UJJIVAN SMALL FINANCE BANK LTD
07.2014 - 12.2020
MBA - Finance
SIKKIM MANIPAL UNIVERSITY
04.2001 -
BBA - Accounting And Finance
BIDHAN CHANDRA COLLEGE
04.2001 -