Abhisek Tripathi
Hotelier
Kolkata
Summary
Organized Dining Room Attendant offering 2 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SrFood And Beverage Associate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Sr.Food and Beverage Associate
Hyatt Regency Trivandrum
Trivandrum
09.2022 - Current
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Processed payments and provided receipts to establish proof of transaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Monitored food quality and freshness throughout day.
- Distributed food to waiters and waitresses to serve to customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
Food and Beverage Attendant
The Westin Pushkar Resort And Spa
Phuskar
03.2022 - 09.2022
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
Internship Traine
Novotel, Pune
Pune, Maharashtra
2021.11 - 2022.03
Education
12 - WBCHSE
West Bengal Council of Higher Secondary
West Bengal 05.2017 - 05.2019
Bachelor Of Hotel Management - ABSHM
Bharthiar Unviersity
West Bengal 06.2019 - 08.2022
10 - WBSE
West Bengal Secondary Education
West Bengal 01.2016 - 01.2017
Skills
Multitasking Abilities
undefinedAchievements
I Got aRising star Award in The Westin pushkar Resort & Spa
I got a taks Force certificate When i went to Grand Hyatt kochi
I Got a appreciation F&B Star in Hyatt Regency Trivandrum
I Got a Hystar Champion Front of the House
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr.Food and Beverage Associate
Hyatt Regency Trivandrum
09.2022 - Current
Food and Beverage Attendant
The Westin Pushkar Resort And Spa
03.2022 - 09.2022
Internship Traine
Novotel, Pune
2021.11 - 2022.03
Bachelor Of Hotel Management - ABSHM
Bharthiar Unviersity
06.2019 - 08.2022
12 - WBCHSE
West Bengal Council of Higher Secondary
05.2017 - 05.2019
10 - WBSE
West Bengal Secondary Education
01.2016 - 01.2017
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