Abhishaek Bhattacharya
Bengaluru
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Senior Scrum Master /Senior Business Analyst
Hexaware Technologies
09.2021 - 11.2022
- Performing QA management, client interfacing, program and project management activities, serving functional and sanity checks
- Defining enterprise cloud strategy, standards and leading practices associated with all aspects of cloud capabilities (compute, data, storage, security, and network and identity management)
- Defining, scheduling, tracking/monitoring, resource allocation and issue/risk management in cloud projects
- Driving development teams and engineering teams through agile methodologies; and project targeted goals
- Coordinate change requests and attend CAB reviews with the local Delivery team
- Translate organizational level business requirements and use cases into architectural capabilities verified to meet client requirement
- Experienced in infrastructure and application support architecting in Microsoft Azure Cloud
- Oversaw program changes from inception to successful implementation, resulting in a 15% customer satisfaction improvement and an increment in annual retention of 11%
- Managed project contracts and schedules
- Completed a 95% successful onboarding of 2.4k Salesforce mobile user for sales management
- Resolved 80% of 4k salesforce total end user request and complaint within a 24 hour window for 9 months consecutively
- Implemented formal processes and tools to manage project and increase productivity
- Provided scheduling support for resource availability, time estimates and reporting to executive management
- Produced and delivered executive level presentation which measured project progress
- Effective utilization of change management process to minimize scope creep, schedules overrun and budget control
- Provided comprehensive program management for the company and oversaw remedial designs
- Oversee cross-company projects and evaluated performances
- Create and distribute written reports for program directors
- Leading and managing large and complex enterprise level projects using Agile and Scrum, identifying opportunities, driving vision, effectively directing all aspects in achieving the organizational goals, analyzing the current Agile process and working with key stakeholders to implement the relevant and meaningful process to meet client expectations
- Driving organization level initiative like Scrum delivery process, data ingestion into snowflake and automation, defining DORDOD process matrices and Scrum team sprint dashboard and customizing JIRA matrices
- Took over team that was 3 weeks behind schedule and completed all Go-Live activities on time and 1 million dollars USD under budget
- Developed, maintained, tracked the data migration project plan, cutover plan, and resource assignments
- Work with Project Managers from 2 key business units to understand project status, critical path activities open risks/issues and mitigation/resolution plan
- Objects in-scope: Materials, customers, vendors, work centers, BOMs, Routings, Production Orders, Sales Orders, Purchase Orders, Stock Balances, Projects WBS Elements, Networks, Material Components, Project transactional Data Settlement Rules, Results Analysis, Planned Costs/ Revenues, Actuals, Assets Asset Balances, AP Open Items, AR Open Items, G/L Open Items, and G/l Balances
- Gathered requirements for Manufacturing data migration Production Orders, Materials, Material BOM, and Routing
- Conducted training workshops with broader business unit personnel
- Supporting the product owner in managing customer expectation for project deliverables, leading Scrum of Scrums and enhancing coordination between inter-team works
- Coaching and enabling Scrum Masters and Product Owners to bring in Agile maturity in the organization, unblocking the impediments for the team and ensure the daily Scrum standups are informative, validating test plans and test cases based on functional specification documents
- Managing a group of 30 employees
- Meeting the SLAs to deliver the reports to the business users
- As a part of requirements gathering capturing and managing business definitions/metadata
- Leading/facilitating joint design sessions with business users and reporting staff
- Conducting data profiling to identify and analyze data quality issues
- Assisted with post Go-Live Data Migration of Material Masters, Vendor Masters, Customer Masters, Material BOMs, which included both master data creation and master data updates
- Utilized Agile Scrum methodologies
- Held Sprint ceremonies with Product Owners, and facilitate up to 3 Scrum teams with an average of about 8-10 teams members on each team in a 2-week sprint
- Expert in working with Agile and Hybrid Waterfall teams in a matrix environment including onsite, offsite resources and Business stakeholders spread across multiple countries for outsource partner
- Expert in utilizing collaboration tools including Atlassian JIRA, MS Project, SharePoint, team foundation server (TFS), and Rally.
Agile Coach/ Senior Business Analyst
Coforge Limited
11.2022 - Current
- Manage Project timelines, task and development efforts and customer teams
- Testing Coordination to ensure testing quality is assured
- Release and Deployment of Projects
- Assist the integration of products using Web Technologies like JavaScript, HTML, CSS
- Apply problem solving skills that helps identifications, from back-end performance to front-end UI issues
- Identify and effectively communicate project requirements with a diverse group of roles within customers organization to keep Customer on plan and on Schedule
- Coaching and enabling Scrum Masters and Product Owners to bring in Agile maturity in the organization, unblocking the impediments for the team and ensure the daily Scrum standups are informative, validating test plans and test cases based on functional specification documents
- Led multi-disciplinary 7-person team to design, develop and launch online e-commerce store; prioritized and resolved 45+ new features and bug fixes
- Promoted within 12 months due to strong performance and organizational impact (one year ahead of schedule)
- Managed project deliverables, communication, scheduling, risk, issue logs
- Exercised Agile practices using LeanKit Kanban boards to support DevOps and operations tasking
- Strong data warehousing skills including ETL and end user access issues
- Facilitating SCRUM of SCRUMS and all Scrum ceremonies including daily stand-up, backlog grooming, Sprint planning, Sprint Retrospective, and Sprint Reviews
- Planned and architected high-performance, availability and security hybrid Cloud infrastructure for the corporate data system
- End to end data warehousing experience across full SDLC from inception to deployment
- Experienced in both strategic and tactical of BI projects
- Knowledgeable about the development and operations side of BI
- Managed a BI team from operational perspective meeting internal and external SLAs
- Identify and effectively communicate project requirements with a diverse group of roles
- Developed strategic insights across 5 product teams, including revenue, marketing and operations department
- Performing QA management, client interfacing, program and project management activities, serving functional and sanity checks
- Creating, maintaining and automating several dashboards/reports which had worldwide consumption, facilitating pre/post analyses to measure the impact of campaigns and design/layout changes to the homepages and Webpages, assisting in conducting A/B testing by measuring KPI's to analyze the impact of layout changes to the homepages/Webpages
- Build Hybrid Cloud using Azure Cloud services with Azure Cloud, On-Prem data centers and private cloud
- Offer guidance in application migration from On-Prem data center to Azure Cloud with related Azure Cloud services
- Expertise in cloud migration in an Azure environment using Azure migrate and DMA
- Supervising high impact activities within the systems development lifecycle, and providing advisory work for the IT Technical Staff, coordinating with Business Relationship Managers and Technology Domain Managers to refine and execute program technology strategy, collaborating with development lead, product manager, program manager to develop and implement software implementation plan.
- Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
- Spearheaded the transition from Waterfall to Agile methodology, reducing overhead costs associated with lengthy planning cycles.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Optimized resource allocation by conducting capacity planning exercises based on historical data and forecasted demands.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Analyzed competitive landscape through market research activities, providing valuable insights into emerging trends that informed strategic direction.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Senior Scrum Master / Business Analyst
HCL Technologies
05.2021 - 09.2021
- Performing QA management, client interfacing, program and project management activities, serving functional and sanity checks
- Leading and managing large and complex enterprise level projects using Agile and Scrum, identifying opportunities, driving vision, effectively directing all aspects in achieving the organizational goals, analyzing the current Agile process and working with key stakeholders to implement the relevant and meaningful process to meet client expectations
- Driving organization level initiative like Scrum delivery process, data ingestion into snowflake and automation, defining DORDOD process matrices and Scrum team sprint dashboard and customizing JIRA matrices
- Helped to build and lead teams of problem-solvers and managers
- Developed technical requirements desktop procedures, program overview presentations, education and training manuals and metrics reporting process
- Transitioned application services sector from dual labor to a single labor claims
- Directed tech support, developed strategic and tactical plans, drove change management, managed scope and resource constraints
- Prepared stakeholders project plans, proposal assessment inputs, created customer implementation plans, managed implementation of customer networks, coordinated hardware delivery, prioritized project for field engineers, and provided realtime implementation support
- Responsible for delivering full life cycle SDLC project and production releases
- Working closely with team, stakeholders and management to identify issues if required escalate unresolved issues and communicate decisions to stakeholders
- Proficient, interfacing with all levels of management, in developing and explaining infrastructure, service delivery, status, and analyses
- Liaison between customer delivery team country of origin and senior management
- Developed and managed capacity management and resource operations project to bring in resources
- Managed successful delivery of two (Agile SCRUM) mobile application development and infrastructure implementation projects with budgets of $2.6 million plus
- Worked with engineering, design, and QA teams to ensure quality and timeliness of all deliverables
- Managed system integration technique (SIT) and User Acceptance Testing (UAT) along with key stakeholders
- Managed peer-level client relationship and ongoing client satisfaction.
Senior Scrum Master
Quantiphi Inc.
12.2020 - 04.2021
- Assessing performances of campaigns/WebPages and insights/recommendations for performance improvement for a leading enterprise solutions company
- Creating, maintaining and automating several dashboards/reports which had worldwide consumption, facilitating pre/post analyses to measure the impact of campaigns and design/layout changes to the homepages and WebPages, assisting in conducting A/B testing by measuring KPI's to analyze the impact of layout changes to the homepages/WebPages
- Supervising high impact activities within the systems development lifecycle, and providing advisory work for the IT Technical Staff, coordinating with Business Relationship Managers and Technology Domain Managers to refine and execute program technology strategy, collaborating with development lead, product manager, program manager to develop and implement software implementation plan
- Working with programming resources (in-house and third party) to ensure development work is completed to specification, functioning with project managers to plan, analysis work and highlight key risk and issues from an analysis perspective.
Senior Scrum Master/Senior Business Analyst
Legato Health Technology
03.2019 - 12.2020
- Working in US healthcare domain with Anthem Inc
- In the payers’ side and preparing and validating Master Business Crosswalk, preparing Data Health Report
- Performing user story estimation using T-shirt sizing, collecting and analyzing the cost information, performing a wide variety of ad-hoc tasks in areas of business case requests, mitigation of blockers between inter-dependent teams and also with the clients
- Maintaining Product Backlog in Rally/Jira by identifying MVP and non-MVP, defining “Definition of Ready” and “Definition of Done” in Program Increment planning (Scaled Agile framework)
- Participated in Data Center exit of four major non-strategic data centers in New York and Jersey City
- Managed successful migration of critical production and contingency servers with no impact to business
- Optimized data center consolidation by employing various migration strategies, such as virtualization, seed swing migration, fork-lift migration and server consolidation
- Managed migration of 500+ application instances from infrastructure discovery to execution phase.
Scrum Master | Scrum Master
IBM
10.2018 - 03.2019
- Preparing and validating Master Business Crosswalk, preparing Data Health Report, maintaining scrum calls between onshore and offshore, gathering requirements from client-end and also from onshore, Creating MMF document and subsequently break down the features into User Stories using mind mapping tool
- Reviewing, analyzing and creating detailed documentation of business systems and user needs, serving as a project management analyst on multiple initiatives involving maintenance and systems changes for HIPAA implementation
- Monitoring key matrix for launched product/feature feed learning back into our product and learning process, developing detailed product requirement that define the user capabilities, specific functional specifications, data and analytics and additional details
- Collaborating with cross functional teams and communicate client’s business requirements by constructing easy to understand data and process models, working with 7+ teams, member of AGILE guild
- Project Details: Project Name: Data Migration Anthem Inc
- Environment: SQuirreL SQL Client 3.7, SQL Developer, DB2, db2VISUALIZER
- IMSP, IMSI, SST
IT Analyst
Tata Consultancy Service
06.2014 - 10.2018
- Generating reports using Power BI, acting as a liaison between the business units, technology teams and support teams under the direction of data sourcing lead
- Monitoring utilization of data sourcing methodology to complete task such engagement with business and technical subject matter expert, performing and reviewing documentation, data mapping, data gap analysis and mitigation
- Communicating effectively with staff and delivering difficult/sensitive information tactfully
- Managing facilitation of data sourcing working session with business users, data owners, and related subject matter expert
- Possessing domain knowledge of insurance industry with a very challenging and demanding work
- Leveraging expertise in property and casualty insurance including autohome and marine life insurance, leveraging skills in using dataflow diagram, use cases
- Determining functional and nonfunctional requirements with the help of user interviews
- Excelling in using software like Word, Excel, Power point, JIRA.
Education
Bachelor of Technology - Computer Science Engineering
Narula Institute of Technology
Kolkata, West BengalSkills
Azure DatabricksAmazon Web Services (AWS)Data VisualizationETL ToolsSQL Server Integration Services (SSIS)Scaled Agile FrameworkAgile LeadershipAgile CoachingAgile transformationAgile Project ManagementAgile Methodologies
Professional Snapshot
A technocrat IT professional offering 11+ years of progressive experience in Agile projects and performing responsibilities as a Scrum Master, Business Analyst, Agile Coach to translate business requirements into technical solutions, gained global exposure by working with cross-functional and cross-cultural teams for companies across the United States and Canada. Manage Project timelines, task and development efforts and customer teams. Testing Coordination to ensure testing quality is assured. Improve internal process and Systems for more efficient Customer interaction. Extensive expertise in helping organizations in Enterprise Agile transformation and adoption across distributed teams, building and coaching agile teams, multiple project deliveries, project & release planning, cost and effort management, process management, client relationship management, people management, product backlog management and prioritizing user stories in JIRA. Expert in all phases of the software development lifecycle in AGILE and Waterfall, worked closely with IT personnel and business partners to identify and maximize opportunities to improve products services and program business processes. Adept at reviewing, analyzing and creating detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs, an expert in preparing use cases and holding daily scrum and backlog grooming/refinement. Skillful in defining the short and long term product vision, creating MMF documents and subsequently breaking down the features into User Stories using mind mapping tool, designing wireframes based on the requirements, experienced in organizing chart-holding facilities and assisting staff training. Successful track record for conducting effective communications and collaborations with the development and cross-functional teams, clients and stakeholders; possess knowledge of modernized migration. A detailed oriented and result-driven professional with solid interpersonal, analytical, organizational skills, a visionary leader with a proven history of leading teams and engaging and motivating the team towards the common goal and the ability to challenge the status quo and enable new ways of working.
Certification
CBAP
Timeline
Agile Coach/ Senior Business Analyst
Coforge Limited
11.2022 - Current
Senior Scrum Master /Senior Business Analyst
Hexaware Technologies
09.2021 - 11.2022
Senior Scrum Master / Business Analyst
HCL Technologies
05.2021 - 09.2021
Senior Scrum Master
Quantiphi Inc.
12.2020 - 04.2021
Senior Scrum Master/Senior Business Analyst
Legato Health Technology
03.2019 - 12.2020
Scrum Master | Scrum Master
IBM
10.2018 - 03.2019
IT Analyst
Tata Consultancy Service
06.2014 - 10.2018
Bachelor of Technology - Computer Science Engineering
Narula Institute of Technology