Abhishek

Project Name: IoT Platform

Client: Leading Indian car manufacturer

Description: The project aimed to digitalize a leading car manufacturer using IoT technology, delivering real-time insights into parts quality, production efficiency, vehicle inspection checklists, truck in/out, workforce training and deployment, as well as machine maintenance and replacement.

Responsibilities:

• Facilitate the Scrum framework, including sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
• Manage multiple project teams simultaneously while overseeing the support team
• Take complete ownership of all RFPs, from scheduling the initial customer interaction to understanding the problem statement, scope, benefits, and goals, to preparing and submitting both technical and commercial proposals within the stipulated time
• Handle bid defense calls with customers, make regular follow-ups for updates on RFPs, and prepare SOW for converted projects
• Develop project plans, schedules, and budgets to ensure timely and cost-effective delivery
• Manage and prioritize the product backlog in collaboration with product owner
• Engage stakeholders to keep projects on track and serve as the primary point of contact for any questions or concerns
• Provide weekly status reports for ongoing projects, ensuring the customer is informed about progress and highlighting risks, dependencies, and key project metrics
• Maintain comprehensive knowledge of account strategies, goals and priorities

Project Name: Integration Services

Client: Leading Banks in U.S., Europe & Singapore

Description: Project involved, development of multiple banking products for e.g., FOREX Exchange, Fraud and Sanction, Customer Agreement and Payment Charges based on micro services architecture.

Responsibilities:

• Built a new team in the product and went through all phases starting from forming, storming and then high performing
• Facilitated Scrum framework – Led sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives events
• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload
• Shielded scrum team from external interference for optimal productivity and success of Agile process
• Proactively identified the risks and found ways to resolve them to prevent delays and keep projects on track
• Handled multiple products as a scrum master and delivery manager
• Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress
• Worked on high level team/project planning which includes team's capacity, utilization, forecasting and milestones or releases with the help of key stakeholders
• Worked on budgeting/ finance for new change requests/requirements and also monitored estimated vs actuals
• Monitored team performance with the help of Sprint Burn-down, Burn-up and Velocity charts
• Delivered multiple critical releases on time adhering all release checklists

Project Name: CIMA - Business Intelligence

Client: Cable & Telecom Service Provider in U.S.

Description: Project involved speech analytics with the help of speech analytics tools, correlation and regression analysis with the help of Mini tab to automate quality assurance and reduce manual work and that also provide capability to have analysis on big data volume.

Responsibilities:

• Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings and software demonstrations
• Supported team using servant leadership style and leading by example
• Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment
• Protected development team from outside distractions, impediments or team conflicts
• Monitored/tracked progress of the team and project with the help of multiple reports like Sprint Burn-down, Burn-up, Velocity and Defect Density
• Worked closely with product owners to ensure understanding of user stories and keeping the backlog groomed
• Acted as go-to resource for all the key stakeholders
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track

Project Name: CIMA Account Management

Client: Cable & Telecom Service Provider in U.S.

Description: Project involved direct client engagement to manage full CIMA account, where we need to work and present monthly and quarterly business reviews by analyzing big data with the help of BI tools.

Responsibilities:

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
• Prepared monthly/quarterly reports and presentations for MBRs/QBRs
• Data analysis on big data with the help of Excel, Tableau, and Minitab to analyze current performance, improvement area and provide actionable insights
• Worked closely with operational team leaders, IT staff, program managers, and reporting solutions users to clarify and translate project requests from business needs to information solutions
• Worked closely on Net Promoter Score and Sentiment Analysis to understand improvement areas and provide insights to enhance customer satisfaction
• Worked closely with Six sigma team to perform Correlation and Regression analysis to understand positively/negatively impacting parameters and obtain forecasting of a process/project

Project Name: CIMA Case Study

Client: Cable & Telecom Service Provider in U.S.

Description: Project involved to run client paid special case studies to increase revenue, valid/invalid credit, reduce churn rate, improve Sentiment and NPS score.

Responsibilities:

• Conducted requirements gathering session with users; facilitate the requirement validation sessions, work-group meeting session, reach out to users through emails and schedule meetings to gather requirements
• Creating EPICS, splitting stories, solution and statement feasibility, story documentation, defining Acceptance criteria and DoDs.
• After story writing, making sure of the next activities: story refining, story prioritization, story grooming/ estimation and story planning
• To clarify and resolving developers, QA and third party queries w.r.t documented features and user experience
• Attended Agile ceremonies, demos, production release and preparedness activities
• Interacted with different stakeholders,teams as voice of customer
• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
• Performed user acceptance testing (UAT) to ensure that the end product meets the documented requirements and recorded defects

Project Name: CIMA Retention

Client: Cable & Telecom Service Provider in U.S.

Description: Project involved to improve retention rate of customers with service provider by providing actionable insights to client/service provider. Prepared an automated framework where operations team used to capture agent behavior via listening calls/interactions which they had with end customer. Basis of that behavior capturing we as a retention team need to share reports and presentation to client.

Responsibilities:

• Used to do documentation of the requirements to prepare the business requirement documentation
• Reviewed files, records and other business documents to obtain business information
• Used to capture and publish MOMs after every internal/client meet
• Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
• Worked closely with software, reporting and Six sigma team to obtain/provide any required information
• Used to provide actionable insights to improve Sentiment and NPS score by targeted listing/reviewing interactions