Abhishek
Surrey BC
Summary
Able to work well with individuals from all backgrounds and age groups. Award-winning Customer Service Executive proudly promoting a career resolving issues quickly and effectively. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Looking for a service-driven opportunity building customer loyalty and improve relationship building.
Overview
9
9
years of professional experience
Work History
Credit Counselor-Client Account Management
CIBC-Canadian Imperial Bank Of Commerce
07.2022 - 07.2024
- Answered over 27 customer communications per day via telephone on inbound/outbound campaign.
- Received and submitted customer payments to further reduce open account balances.
- Submit a CCRI loan application to a lending department for delinquent accounts.
- Collaborated with other departments to promptly process loan applications.
- Self-motivated, with a strong sense of personal responsibility.
- System Proficiency: COINS, TS2, Plexus, ECIF, Compass,Delinquency Recovery System (DRS),Workspace Desktop version (WDE), Branch-net.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Optical Store Manager
London Drugs
03.2021 - 07.2022
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Collaborated with general manager to plan staff schedules and determine hiring needs.
- Explained prescriptions, optical terminology and products to customers.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Sales Supervisor
BonLook
11.2018 - 03.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Team management when the store manager is absent.
- Opening-Closing duties, Data Entry-Daily report, and Monthly store product inventory.
- Monitored daily sales performance and provided feedback to each team member.
- Support the store manager in the overall store recruiting strategy and responsible for developing their successor.
Executive Office Assistant
Waldorf Celestion Apartments And Hotels
10.2015 - 03.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
Education
Diploma - Business Administration
Academy of Learning College
Surrey, BC12.2026
Certificate - Human Resources Management
British Columbia Institute Of Technology
Burnaby BC07-2020
Diploma - Computer And Information Systems
Royal Business College
02.2017
Skills
- Complex Problem-Solving
- Customer Relationship Management
- Team Leadership
- Communication
- Schedule Preparation
- Time Management
- Proactive Approach
- Taking Initiative
- Microsoft Office
Timeline
Credit Counselor-Client Account Management
CIBC-Canadian Imperial Bank Of Commerce
07.2022 - 07.2024
Optical Store Manager
London Drugs
03.2021 - 07.2022
Senior Sales Supervisor
BonLook
11.2018 - 03.2021
Executive Office Assistant
Waldorf Celestion Apartments And Hotels
10.2015 - 03.2018
Diploma - Business Administration
Academy of Learning College
Certificate - Human Resources Management
British Columbia Institute Of Technology
Diploma - Computer And Information Systems
Royal Business College
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