Abhishek
New Delhi
Summary
Experienced in leading teams to achieve operational goals and enhance productivity. Skilled at fostering collaborative work environment and resolving conflicts swiftly. Consistently maintain high standards of safety and compliance while motivating team members.
Successful manufacturing team member experienced in supervisory roles over 6 years in industry. Trained in different areas of production and always ready to guide or assist team members. Brings attention to detail, organisational skills and critical thinking abilities to solve diverse problems.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Blinkit (Zomato)
New delhi, Delhi
11.2025 - Current
- Blinkit (formerly Grofers) is India's leading instant commerce platform, famous for delivering groceries, daily essentials, electronics, and more in around 10-20 minutes using a dense network of "dark stores". Owned by Zomato, it started as Grofers in 2013, rebranded in 2021, and now uses advanced tech and a vast product range (from fresh produce to electronics) to offer unparalleled convenience, becoming a staple for urban India's quick shopping needs.
- KEY RESULT AREA
- Sales and Operations - Handling the sales and operations of thebusiness of Quick Commerce deliveries.
- In-store SLA - Track SLA (Service Level Agreement) compliance.Order picking is done by the staff in 2.00 seconds.
- DH (Direct Handover ) - Maintain DH above benchmarks (90%+).
- True Fill Rate (TFR) - refers to the percentage of customer orders that are successfully fulfilled from available inventory, without any stockouts or substitutions.
- Rider Management - Allocate and monitor riders for optimal coverage. Ensure rider availability during peak demand hours.
- Customer complaint - Implemented real-time complaint tracking,reducing average resolution time from 2 hours to 4 hours. Handled customer complaints with empathy and professionalism, maintaining high satisfaction levels.
- Managed scheduling, ensuring adequate staffing during peak times to optimise customer service.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed team communications and information for meetings.
Shift In charge
Big Basket
Noida
08.2024 - 10.2025
- Big Basket is a leading Indian online grocery store, founded in 2011 by entrepreneurs with retail experience, aiming to provide a convenient grocery shopping experience. It operates on an inventory-based business model, managing its own logistics and warehouse systems to deliver a wide range of products, including fresh produce, meat, snacks, and household items.
- bjvd
- KEY RESULT AREA
- Sales and Operations - Handling the sales and operations of the business of Quick Commerce deliveries.
- In-store SLA - Track SLA (Service Level Agreement) compliance. Order picking is done by the staff in 2.40 seconds.
- OTR (On-Time Rate) - Maintain OTR (On-Time Rate) above benchmarks (60%+).
- Fill Rate (FR) - refers to the percentage of customer orders that are successfully fulfilled from available inventory, without any stockouts or substitutions.
- Rider Management - Allocate and monitor riders for optimal coverage. Ensure rider availability during peak demand hours.
- Customer complaint - Implemented real-time complaint tracking, reducing average resolution time from 24 hours to 6 hours.
Supervisor
Max Hypermarket
12.2016 - 08.2024
- Company Overview: Delhi NCR
- Experienced Retail Sales Man who oversees the planning of product ranges, sales and stock plans with vendors and buyers
- Excels at managing visual product displays to maximize sales and customer interest
- Specializes in the analysis of sales during previous seasons to predict upcoming trends
- Forecasting sales and future product trends
- Production of layout plans using planogram software
- Product pricing negotiation
- Efficient and effective communicator
- Analysis of best-selling products
- Quality assurance
- Managing and training junior staff members
- Diligent and detail-oriented
- Labelling, Space management, Developing orders, Merchandising products, Constructing displays, Product placement, Virtual merchandising, Store merchandising, Merchandising Products & Store development And Business Developing
- Gave clear staff instruction to achieve production output.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Planned and communicated daily tasks and targets.
- Supervised team of 39, delegating tasks and monitoring performance to meet project deadlines.
Sales Man
Ocean Brand
10.2016 - 12.2016
- Sales Man in GM Department
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Built exceptional customer satisfaction by delivering friendly service.
- Cold called customers to build lead database.
- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
- Listened intently to customers to identify upselling opportunities.
Education
Bachelor of Arts -
Delhi University
DelhiHSC -
CBSE
Delhi10th -
CBSE
DelhiSkills
- Workplace mediation
- Regulatory compliance
- Health and Safety Compliance
- Strategic execution
- Ethical standards
- Supply chain coordination
- Production scheduling
- Workforce training
- Staff scheduling
- Problem analysis
- Quality Control
- Staff development
- Customer services excellence
Timeline
Assistant Store Manager
Blinkit (Zomato)
11.2025 - Current
Shift In charge
Big Basket
08.2024 - 10.2025
Supervisor
Max Hypermarket
12.2016 - 08.2024
Sales Man
Ocean Brand
10.2016 - 12.2016
Bachelor of Arts -
Delhi University
HSC -
CBSE
10th -
CBSE