Abhishek Agarwal

Managed Enterprise and Government account portfolios, driving revenue growth and client retention through strategic relationships.
Engaged proactively with customers prior to renewal dates to secure timely renewals and multi-year contracts.
Oversaw renewal of Oracle's Premier Support contracts for Database, Applications, Middleware, and Hardware Systems.
Collaborated strategically with Oracle channel partners to exceed Support Renewal targets.
Prepared accurate renewal quotes and contracts in compliance with company policies.
Identified and pursued upselling and cross-selling opportunities for Oracle services through long-term contracts.
Provided strategic guidance to customers on future roadmaps and Oracle's statement of changes.
Fostered strong customer relationships, negotiating terms to enhance satisfaction and retention.

Managed contracts and statements of work, ensuring timely documentation including invoicing and purchase orders.

Aligned customer contracts with payment terms for accurate billing processes.

Verified prompt invoicing of all services sold across various regions to maintain accuracy.

Generated purchase orders to ensure availability of products and services as needed.

Efficiently managed processes to prevent project timeline disruptions.

Followed up with third-party vendors to guarantee adherence to delivery schedules.

Provided timely reporting intervals to keep stakeholders informed.

Monitor account renewal cycles, ensuring that all contracts are up for renewal well in advance of expiration.

Collaborate with the sales team to identify potential renewal risks and proactively address issues.

Develop customer-specific strategies to highlight the value of Microsoft products and services to maintain long-term relationships.

Leverage customer data and insights to illustrate the value delivered, potentially increasing upsell or cross-sell opportunities.

Cultivate trust and a collaborative partnership across different levels of the customer’s organization, from executives to IT and business units.

Regularly engage with key decision-makers to ensure alignment between the customer’s strategic goals and Microsoft’s offerings.

Participate in strategic meetings to understand business pain points, and leverage Microsoft’s technology suite to provide tailored solutions.

Develop rapport with C-level executives (CEO, CTO) to position Microsoft not just as a vendor but a strategic partner.

Mapped key academic institutions within assigned territory.

Engaged key stakeholders from educational institutions to demonstrate Smartclass benefits.

Conducted product demos and presentations for effective stakeholder communication.

Performed regular follow-ups to secure timely contract renewals and acquire new accounts.

Ensured thorough documentation and interdepartmental communication for SLA compliance.

Monitored stakeholder satisfaction to maintain strong institutional relationships.