Abhishek Ajit Kulkarni
Mumbai
Summary
Dynamic manager with a proven track record at Reliance Jio, excelling in customer communications and IVR management. Leveraged analytical skills to enhance digital conversion and drive impactful campaigns, resulting in improved customer engagement. Adept at problem resolution and leading teams to deliver innovative solutions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Manager
Reliance Jio
Mumbai
08.2021 - Current
- Administered management of customer-facing communications across diverse channels, such as SMS, email, and WhatsApp, while updating the content to reflect the dynamic business requirements.
- Managing the current DTMF IVR flow while implementing the changes based on business requirements.
- Facilitated the development of customer communications and IVR-related features through the analysis of current business needs and the implementation of smart, scalable solutions to address day-to-day operations requirements.
- Daily data requirements and analysis through the development of diverse dashboards utilizing Tableau.
Manager
TATA AIG General Insurance
04.2021 - 08.2021
- Evaluated existing customer communications and identified new opportunities through campaigns and targeted messaging to enhance customer reach.
- Responsible for enhancing digital conversion through strategic planning by analyzing past data and designing more effective campaign strategy and communications.
Assistant Manager
Reliance Jio Infocomm Ltd.
09.2015 - 04.2021
- Played a major role in the establishment of the 'Communication Hub,' i.e. Dedicated department for development and execution of customer communications via promotional and service campaign channels.
- Led a team of 10 people to develop and execute various customer lifecycle management campaigns via various modes, such as SMS, email, Clever Tap, and WhatsApp.
- Oversaw and delivered essential customer lifecycle management campaigns, such as onboarding, recharges, and retention.
Education
B.E. - Biomedical Engineering
Vidyalankar Institute of Technology
Mumbai06-2014
H.S.C -
K.J Somaiya Collange of Science and Commerce
Mumbai01.2010
S.S.C -
Wamanrao Muranjan Madhyamik Vidyalaya
Mulund01.2008
Skills
- Customer communications
- Customer service
- IVR management
- Analytical and critical thinking
- Problem resolution
- Adaptability
- Data analytics using Tableau
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Manager
Reliance Jio
08.2021 - Current
Manager
TATA AIG General Insurance
04.2021 - 08.2021
Assistant Manager
Reliance Jio Infocomm Ltd.
09.2015 - 04.2021
B.E. - Biomedical Engineering
Vidyalankar Institute of Technology
H.S.C -
K.J Somaiya Collange of Science and Commerce
S.S.C -
Wamanrao Muranjan Madhyamik Vidyalaya
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