Abhishek An
Bangalore
Summary
Dynamic professional with a proven track record in enhancing customer experiences at Bonito Designs. Excelled in stakeholder management and cross-functional collaboration, achieving an impressive 85% graduation rate at Crio.do. Skilled in ORM and project management, consistently exceeding sales targets and driving revenue growth.
Overview
3
3
years of professional experience
Work History
Assistant Manager - Customer Experience
Bonito Designs
Bangalore
03.2024 - Current
- Oversee customer escalations, ensuring prompt and empathetic responses through emails and calls, to maintain high customer satisfaction.
- Collaborate with cross-functional teams, such as design, customer success, and operations, to expedite the resolution of escalated tickets within defined timelines.
- Conduct follow-ups with customers post-resolution to ensure complete satisfaction, and gather feedback for continuous service improvement.
- Lead the organization of customer delight ceremonies, coordinating with sales and leadership to schedule and execute events that enhance customer engagement.
- Work closely with the Online Reputation Management (ORM) agency to approve responses to customer reviews, and handle interactions across various online platforms.
- Contribute to strategic initiatives and projects aimed at optimizing customer experiences, and improving internal processes.
- Prepare productivity reports and feedback analysis to refine and enhance customer experience strategies.
- Skills Gained: Stakeholder management, escalation handling, customer satisfaction, ORM, cross-functional collaboration, project management, and reporting.
Customer Success Manager
Qift Solutech Private Limited (Crio.do)
Bangalore
09.2023 - 03.2024
- Successfully managed 300+ users, maintaining an impressive 85% graduation rate
- Conducted weekly touchpoint calls, ensuring high customer satisfaction through empathetic support
- Handled query updates using Metabase and data analysis on Google Sheets
- Scheduled interviews and meetings, helping users graduate on time and excel in their technical journey
Business Operations Specialist
Pigeon Education Technology India Pvt Ltd (Oda Class)
Bangalore
02.2022 - 07.2023
- Provided customer support across various channels (Voice, Non-Voice, Email, Chat, Social Media)
- Played a key role in revenue growth by identifying and pursuing potential leads
- Demonstrated attention to detail in refund processing and testing new payment gateways
Business Development Associate
Byju's
Bangalore
10.2021 - 02.2022
- Generated leads through cold calling and networking
- Successfully achieved and exceeded sales targets
Education
Bachelor's of Computer Applications -
SSIBM
Tumkur10.2021
Skills
Stakeholder management
Escalation handling
Customer Satisfaction
ORM
Cross-functional collaboration
Project management
Reporting
Languages
- English
- Hindi
- Kannada
- Tamil
- Telugu
Timeline
Assistant Manager - Customer Experience
Bonito Designs
03.2024 - Current
Customer Success Manager
Qift Solutech Private Limited (Crio.do)
09.2023 - 03.2024
Business Operations Specialist
Pigeon Education Technology India Pvt Ltd (Oda Class)
02.2022 - 07.2023
Business Development Associate
Byju's
10.2021 - 02.2022
Bachelor's of Computer Applications -
SSIBM