Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abhishek An

Bangalore

Summary

Dynamic professional with a proven track record in enhancing customer experiences at Bonito Designs. Excelled in stakeholder management and cross-functional collaboration, achieving an impressive 85% graduation rate at Crio.do. Skilled in ORM and project management, consistently exceeding sales targets and driving revenue growth.

Overview

3
3
years of professional experience

Work History

Assistant Manager - Customer Experience

Bonito Designs
Bangalore
03.2024 - Current
  • Oversee customer escalations, ensuring prompt and empathetic responses through emails and calls, to maintain high customer satisfaction.
  • Collaborate with cross-functional teams, such as design, customer success, and operations, to expedite the resolution of escalated tickets within defined timelines.
  • Conduct follow-ups with customers post-resolution to ensure complete satisfaction, and gather feedback for continuous service improvement.
  • Lead the organization of customer delight ceremonies, coordinating with sales and leadership to schedule and execute events that enhance customer engagement.
  • Work closely with the Online Reputation Management (ORM) agency to approve responses to customer reviews, and handle interactions across various online platforms.
  • Contribute to strategic initiatives and projects aimed at optimizing customer experiences, and improving internal processes.
  • Prepare productivity reports and feedback analysis to refine and enhance customer experience strategies.
  • Skills Gained: Stakeholder management, escalation handling, customer satisfaction, ORM, cross-functional collaboration, project management, and reporting.

Customer Success Manager

Qift Solutech Private Limited (Crio.do)
Bangalore
09.2023 - 03.2024
  • Successfully managed 300+ users, maintaining an impressive 85% graduation rate
  • Conducted weekly touchpoint calls, ensuring high customer satisfaction through empathetic support
  • Handled query updates using Metabase and data analysis on Google Sheets
  • Scheduled interviews and meetings, helping users graduate on time and excel in their technical journey

Business Operations Specialist

Pigeon Education Technology India Pvt Ltd (Oda Class)
Bangalore
02.2022 - 07.2023
  • Provided customer support across various channels (Voice, Non-Voice, Email, Chat, Social Media)
  • Played a key role in revenue growth by identifying and pursuing potential leads
  • Demonstrated attention to detail in refund processing and testing new payment gateways

Business Development Associate

Byju's
Bangalore
10.2021 - 02.2022
  • Generated leads through cold calling and networking
  • Successfully achieved and exceeded sales targets

Education

Bachelor's of Computer Applications -

SSIBM
Tumkur
10.2021

Skills

    Stakeholder management

    Escalation handling

    Customer Satisfaction

    ORM

    Cross-functional collaboration

    Project management

    Reporting

Languages

  • English
  • Hindi
  • Kannada
  • Tamil
  • Telugu

Timeline

Assistant Manager - Customer Experience

Bonito Designs
03.2024 - Current

Customer Success Manager

Qift Solutech Private Limited (Crio.do)
09.2023 - 03.2024

Business Operations Specialist

Pigeon Education Technology India Pvt Ltd (Oda Class)
02.2022 - 07.2023

Business Development Associate

Byju's
10.2021 - 02.2022

Bachelor's of Computer Applications -

SSIBM
Abhishek An