MySQL
Abhishek Anand
Business Operations Specialist
Bangalore
Summary
Dedicated Business Analyst known for rapidly and effectively translating historical performance figures into actionable data. Taps into expansive Business Operation, Management Reporting & Automation, Asset Life Cycle Management, Vendor Management, Project Management & Team Mentoring knowledge to derive value from broad-ranging data points. Excel with Communication & Interpersonal skills, Analytical thinking and Lean Sigma Approach, Subjective Negotiation & Influencing skills. Ready to lead company-wide initiatives through deft logistical management and expert hands-on analysis.
Overview
15
15
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Senior Business Analyst
Smarsh Software India Pvt Ltd
02.2022 - Current
- Manage 15K+ high $NBV physical inventory for the org across AMS / EMEA & APJ; ensuring support / financial / inventory planning and consolidation decision were undertaken with 90% accuracy
- Collaborated with cross-functional BU's, ensuring a cohesive approach to business analysis and reporting.
- Identified cost-saving opportunities (like repurpose server or storage device) by conducting thorough data / financial analysis on Datacenter expenses.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Assisted in the DART (separation of BU from Microfocus to Smarsh) project for Global Inventory audit / back up & migration to new environment as part of the divestiture.
- Produce ad-hoc and custom reports to evaluate specific business requirements and provide insights into business performance.
- Evaluated & negotiate vendor proposals (Tools, License & Support) for technology solutions, ensuring alignment with organizational needs and budget constraints.
- Involved in yearly audit & compliance of DC Assets & SOPs (with nil Non Compliance).
- Manage physical equipment life cycle from PO to Procurement and installation till e-waste and work with finance team for yearly recon of all equipments with high NBV (SOX compliance)
- Producing high level montly report for C Staff review including Active & to provision or decommission assets (forecast) & DC Footprint Utilization Report for finance / SCM.
- Mentored junior / peer on best practices for business analysis techniques, fostering professional growth within the team.
- Excellent working knowledge of MS Office products, SharePoint, and Data Analytics tools, Ticketing tools, etc
Business Operations Specialist
Microfocus (Formerly Hewlett Packard Enterprise)
05.2016 - 01.2022
- Effectively manage 40K+ WW physical inventory (servers, storage, network, PDU, etc) for the BU ensuring DB support, financial reporting, Inventory planning and consolidation tasks were undertaken with 90% accuracy.
- Despite pandemic situation (during 2020-21), managed to effectively complete physical audit & compliance for all 38 Labs and Trade DC's to ensure inventory hygiene is more than 95%.
- Worked with other BU to track and report 2000+ unidentified assets across AMS / EMEA & APJ with NBV of >35.4 M$ as part of financial audits.
- Improved inventory management systems, optimizing repurposing spare assets (servers / storage / network equipment) to minimize shortages while reducing carrying costs.
- Maintained Inventory database systems to track and analyze operational data.
- Design, develop, review & implement operational procedures and SOP (manage the SharePoint tool).
- Experience in managing cost of existing tool & project by means of budgeting, reporting, planning, and audit; and measure cost saving opportunity at project level and use multiple operational factors to increase profitability of BU
- Run MSR Data Quality checks, take actions based on various global reports and dashboards
- Excellent understanding of Microsoft Office products, SharePoint, and Data Analytics tools
Assistant Manager of Operations
Pearson India Education Services Pvt Ltd
09.2011 - 05.2016
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Handling customer relations & Escalation management activity for 2 vertical – K-12 (North India) & Higher Education customer (PAN India)
- Utilise broad set of analytical tools for data mining, data cleansing & predictive analysis to interpret and project insights regarding account receivable & churn prevention.
- Managing the customer life cycle including Project Implementation, Product Training, Technical support, Manpower screening, Invoice generation & Payment Collection, Escalation closure & Inside Sale & New Lead generation.
- Manage a team of technical coordinator at site, Service Vendors, Partner & Field engineer to ensure timely resolution of all technical and hardware related issue with root cause analysis, ensuring monthly MIS report & management the technical dashboard for SLA management.
- Create lean process & initiative to increase usage of Product & solution at site & ensure client ROI and enhance CSAT
- 1. Ensure monthly review with Critical customer, Vendors, Technical Coordinator & other Dept. To ensure periodic progress and improvement.
- Team management and resource planning / hiring
Senior Officer
Bharti Airtel Limited
06.2009 - 08.2011
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
- Manage post sales life cycle of Key global & regional B2B Accounts as single point of contact in Lieu of timely invoice delivery, billing disputes clarification & adjustment posting, invoice payment collection and predictive churn reduction
- Responsible for new account penetration, customer product understanding & life cycle management by up selling & cross selling with credible product positioning & communication
- Regular interaction with the client to resolve any technical downtime related issue, network upgrade, CAP-EX approval, rate plan approval & migration, unbilled usage & credit exposure communications
- Handling the Nodal & Appellate escalations with utmost authority, closure & communication of the issue as per TRAI guidelines
- Specialised knowledge of Arbor Billing system / CDR mediation & rating protocol/ OSS, BSS, NOC, Switch application understanding to arrest any disputes. Detailed understanding of Leased Line / PRI / Toll Free & MPLS Billing, invoice rework & provisioning activity.
- 1. Collection & Validation of Service Tax exemption documentation, necessary approval from finance team & component provisioning of respective B2B accounts operating out of STPI & SEZ.
Education
MBA - Marketing Management, Business Intelligence
Matrix Institute Of Business Management
Noida, India 04.2001 -
BBA - Business Administration, Marketing, MIS
William Carey University
Shillong 04.2001 -
High School Diploma -
SB College of Science, Arts & Commerce College
Gulbarga 04.2001 -
Skills
Operations Analysis
Forecasting and planning
Business Process Mapping
Data Analysis, Reporting & visualization
Operational Reporting
Microsoft Office Suite
Web-based reporting tools
Project Management (Agile and Waterfall methodology)
Stakeholder (Vendor / BU / Finance / SCM) Management
Software
MS Office tools
Tableau
JIRA
Certification
Project Management Support Certificate
Interests
Travel & Photography
Accomplishments
- Smarsh Peer Recognition for "Lead with Excellence" in December'2023
- Bright Spot Award for 2015 in recognition of analysing & recovery of AR by 26% YoY
- WOW recognition for E-Bill/ Self care penetration drive, resulting in more than 50k Paper bill reduction & 3% billing complaint reduction in Mar’2011
- Best quarterly performer award at Cluster meets in Bangalore for consistent performance, mentoring new joiners & no absenteeism over 7 months, in July’2010
Timeline
Senior Business Analyst
Smarsh Software India Pvt Ltd
02.2022 - Current
Project Management Support Certificate
02-2022
IT Information Library Foundations Certification (ITIL)
01-2020
Business Operations Specialist
Microfocus (Formerly Hewlett Packard Enterprise)
05.2016 - 01.2022
Assistant Manager of Operations
Pearson India Education Services Pvt Ltd
09.2011 - 05.2016
Senior Officer
Bharti Airtel Limited
06.2009 - 08.2011
MBA - Marketing Management, Business Intelligence
Matrix Institute Of Business Management
04.2001 -
BBA - Business Administration, Marketing, MIS
William Carey University
04.2001 -
High School Diploma -
SB College of Science, Arts & Commerce College
04.2001 -