Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abhishek Anand

new delhi

Summary

Accomplished HR Manager and Aviation Operations Specialist with a proven track record at Air India Sats, enhancing operational efficiency and customer satisfaction. Skilled in emergency preparedness and problem-solving, adept at fostering team collaboration and multitasking. Demonstrated success in asset protection and intelligence gathering, significantly improving workplace dynamics and service delivery. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level

Overview

10
10
years of professional experience

Work History

Customer Service Executive

Air India Sats
09.2023 - Current
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Managed cash transactions for accurate accounting and minimized discrepancies.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.

HR Executive

RMV
01.2019 - 03.2023
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Managed employee disputes by employing conflict resolution techniques.

Customer Service Associate

Air India Sats
01.2015 - 12.2018
  • Assisted in the planning and execution of complex aviation missions, contributing to successful outcomes.
  • Coordinated closely with external agencies such as air traffic control and customs officials, fostering positive working relationships that improved overall efficiency.
  • Improved communication, resulting in increased situational awareness among team members during high-stress situations.
  • Played a vital role in training new Aviation Operations Specialists, sharing knowledge of best practices through mentoring and hands-on guidance.

Education

MBA -

MGU
Ghaziabad, India
04.2001 -

B.com -

M V COLLEGE
Buxar, India
04.2001 -

12 -

Mv College
Buxar, India
04.2001 -

Skills

    Emergency Preparedness

    Asset Protection

    Intelligence Gathering

    Problem-solving abilities

    Team Collaboration

    Active Listening

    Multitasking Abilities

Timeline

Customer Service Executive

Air India Sats
09.2023 - Current

HR Executive

RMV
01.2019 - 03.2023

Customer Service Associate

Air India Sats
01.2015 - 12.2018

MBA -

MGU
04.2001 -

B.com -

M V COLLEGE
04.2001 -

12 -

Mv College
04.2001 -

Similar Profiles

CREATE PROFILE
Abhishek Anand