Abhishek Anand

• Managed customer escalations related to delayed and prompt pickups, ensuring timely resolution and customer satisfaction
• Acted as the main point of contact for customers facing issues with pickup delays, offering quick solutions and maintaining service quality.
• Worked closely with the operations team to track and resolve pickup-related concerns, minimizing customer complaints.
• Improved internal processes by providing feedback on common customer issues, contributing to service enhancements.
• Managed and coordinated timely pickups within a 3-hour window by confirming availability with customers and aligning with the operations team for prompt execution.
• Maintained high levels of customer satisfaction by ensuring timely communication and resolution of concerns.
• Escalated critical issues to senior management when necessary, collaborating with them to ensure that complex problems were resolved efficiently and effectively.
• By consistently tracking performance and identifying process bottlenecks, I was able to enhance pickup efficiency, resulting in a 10% increase in on-time pickups.

• Managing timely validations for D2C brands and networks like Affle, Publicis Media, Lyxel & Flamingo, and more.
• Point of contact for escalations; addressing issues and providing action plans for ongoing campaigns.
• Ensuring optimal levels of resource utilization and keep the internal & external stakeholders updated.
• Data Reconciliation and Fraud detections for smooth campaign delivery.
• Handling 60+ direct campaigns and 80+ campaigns via networks or agency.
• Built MIS Dashboard to effectively work across department, majorly Partnership, Finance.
• Updating system entries to ensure smooth user experience given via flexi benefit of missing tickets.
• Managing timely data uploads for all offline campaigns further assisting internal stake holders with relevant data.
• Actively trained new peers on existing and processes for smooth flow.

Updating system entries to ensure smooth user experience given via flexi benefit of missing tickets. Managing timely data uploads for all offline campaigns further assisting internal stake holders with relevant data. Actively trained new peers on existing and processes for smooth flow.