Abhishek Anand
Mumbai
Summary
With a passion for fostering professional growth and developing potent learning strategies, I aspire to join an organization as a Learning and Development professional and HR, where I can leverage my extensive experience in creating high-impact training programs. My aim is to contribute to building a robust and forward-thinking learning culture that aligns with the company's objectives and empowers individuals to exceed their potential, bolstering overall performance, and driving continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager - People and Culture (HR and L&D)
Zeno Health
11.2021 - Current
- Developed capability-building training for staff, promoting professional growth and performance.
- Utilized audit data to create and execute customer experience enhancement strategies.
- Implemented comprehensive onboarding programs, aiding in the seamless integration of employees.
- Designed a scalable training model for franchises, aligning with brand values, and ensuring consistent operations across locations.
- Implemented solutions to control attrition.
- Created a psychologically safe working space for Zeno employees.
- Implementation of the employee value proposition (EVP).
- Implemented solutions to improve managers' MRX and organization eNPS.
- Built and implemented an internal customer satisfaction metric to increase CSAT.
- Implemented projects that led to a reduction in employee grievances.
- Implementation of the IDP for all Zeno employees.
- Created a playbook for new store openings to achieve breakeven in four months.
- Elevated overall profit margin from 27% to 35%, showcasing strategic financial acumen.
- Orchestrated a significant surge in additional revenue, amounting to ₹80L, by imparting targeted training to store employees.
- Spearheaded the implementation of a structured Performance Management System (PMS), enhancing organizational efficiency.
- Drove a notable boost in NPS/CSAT from 90% to 99%, with a 12% increase in response participation.
- Achieved 90% compliance of store employees operating above minimum KPI thresholds.
- Reduced attrition rates from 10% to an industry-best 2.8%.
- Successfully implemented the OKR methodology across Zeno Health.
- Elevated Training CSAT from 3.9 to 4.6 out of 5.
- Monitored staff performance and addressed issues.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented process improvements, resulting in an increase in operational efficiency.
Training Lead
IKS Health
03.2018 - 10.2021
- Trained 20 batches with an average 80% FTPR over 2 years.
- Fostered collaboration with talent acquisition and HR for recruitment and exit process optimization.
- Initiated e-learning programs that reduced annual training costs by 20% and improved engagement.
Training Coordinator
Alfa Software Solution
09.2016 - 02.2018
- Managed Learning Management System (LMS) operations for streamlined training delivery.
- Enhanced training efficiency and satisfaction by 25% through improved scheduling and logistics.
Duty Manager
Metro Hospital
10.2014 - 08.2016
- Improved information exchange with patients and healthcare entities.
- Implemented rotation programs to optimize care and patient satisfaction.
- Elevated patient satisfaction by 10% through advanced communication strategies.
Senior Associate
Convergys
01.2012 - 09.2014
- Facilitated data-driven client relations, enabling optimization of team performance.
- Led team to exceed performance goals, resulting in a 15% rise in client satisfaction.
Education
Post Graduate Diploma - Human Resource
WE Business School
Mumbai12.2021
Bachelor of Business Administration -
Tamil Nadu University
05.2012
Skills
- Emotional intelligence
- Capability building
- Operational efficiency
- Customer experience
- Leadership and team building
- Innovative Problem-Solving
- Change Management
- Effective communication
- Data Analysis and Reporting
- LMS Administration
- Content Development and Delivery
- Training Needs Analysis
- Stakeholder management
- Performance Metrics Analysis
- Problem-solving
Core Profile
- Over 14 years of experience in Learning & Development within diverse sectors, specializing in creating effective training modules.
- Proficient in managing ISO 9001 and ISO 27001 compliant teams and executing large-scale training programs for workforces exceeding 4000 employees.
- Adept at leveraging a blend of content delivery methods to maximize learning outcomes and ROI.
Certification
- Lean Six Sigma - Green Belt, 2019
- Train the Trainer, 2019
- Lean Six Sigma - Yellow Belt, 2018
- Professional Ground-Staff Training, 2011
- Google project management
Projects
POSH Committee - Inclusivity Initiative, Conceptualized and executed preventive measures against sexual harassment. Developed a supportive and respectful work culture.
Languages
- English
- Hindi
Timeline
Manager - People and Culture (HR and L&D)
Zeno Health
11.2021 - Current
Training Lead
IKS Health
03.2018 - 10.2021
Training Coordinator
Alfa Software Solution
09.2016 - 02.2018
Duty Manager
Metro Hospital
10.2014 - 08.2016
Senior Associate
Convergys
01.2012 - 09.2014
Post Graduate Diploma - Human Resource
WE Business School
Bachelor of Business Administration -
Tamil Nadu University
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