Abhishek Anand

As a GTOC Analyst at Fortescue Metals Group, I was responsible for delivering comprehensive IT infrastructure and operations support across cloud and on-premises environments. My role included monitoring, troubleshooting, and maintaining a wide range of systems and applications, ensuring optimal performance and service availability.

Key Responsibilities and Technologies:

• Cloud Administration:Azure: Managed tasks such as on-demand backup, VM provisioning, disk and memory management, right-sizing, and snapshot restoration. AWS: Provisioned EC2 instances, adjusted tags, handled system restarts and volume replacements.
• Microsoft Exchange & Collaboration Tools:Managed shared mailboxes, mailbox quotas, and Exchange Admin Center (including on-prem and Microsoft 365). Supported tools such as PowerShell, Microsoft Admin Center, and meeting room creation.
• Active Directory and Security:Created security groups, managed permissions, and facilitated shared folder access. Administered CyberArk for password management and privileged access security.
• Tools & Platforms:Worked with Nutanix, Acronis, Cybereason, Cloud Kickstart, ConnectWise, and SolarWinds for infrastructure monitoring and issue resolution. Utilized ServiceNow for incident management and reporting.
• Application Support and Testing:Performed manual testing, POS (Point-of-Sale) testing, and database validation. Used SQL for querying and Unix commands for server operations.
• Desktop and Server Support:Resolved Windows desktop and server-related issues and provided end-user support.

I worked as a DevOps Specialist, enabling the build and deployment of code for both monolithic and microservices-based applications. As part of the Omnistore Product Team, I contributed to the automation and deployment of product features on a SaaS platform.

Key responsibilities and contributions included:

• Automated build and deployment processes using Jenkins scripts.
• Deployed Omnistore product features on Azure Cloud using CI/CD pipelines.
• Maintained source code in Git repositories.
• Created and managed GitLab branches for multiple environments including FT, AT, PT, SIT, and UAT.
• Followed Agile methodologies for iterative development and delivery.
• Coordinated with development, QA, and implementation teams to ensure smooth deployment cycles.
• Utilized a variety of DevOps tools, including:
• GitLab, Jenkins for CI/CD
• Azure for cloud deployment
• Putty, WinSCP for remote server access and file transfers
• SVN for version control (where applicable)
• PostgreSQL, Unix, and SQL for backend support

Additionally, I was involved in supporting and managing the Omnistore POS product infrastructure, ensuring high availability, version control, and streamlined delivery across different environments.

Job Responsibilities: To Write a test script from test scenarios manually and execute the same and verify the test result. Pass and fail depending upon expected result. • Raising defect with the help of JIRA tool. Followed the defect life-cycle.

• Working with BA to understand the requirement and write the Scenarios from the BRD. UNIT Testing, Integration Testing, E2E testing, UAT Technical Skill TCSBancs Product, DevPlus, Manual Testing, Putty, Unix, SQL
• To ensure the robustness, security, performance, and functional correctness of Aviva Life Insurance’s API ecosystem which supports digital insurance services, policy management, customer onboarding, and claim processing.
• Swagger/OpenAPI – Contract validation.
• Jenkins – Integrated API test suites for nightly builds.
• Maven – For structured test execution and reporting.
• Postman – Manual functional testing
• Types of Testing Performed

A. Functional Testing

Validated all request-response pairs against business rules.

Checked response status codes (200, 201, 400, 401, 403, 500).

Verified data integrity, mandatory fields, and value constraints.

B. Integration Testing

Validated end-to-end workflows (e.g., onboarding → policy issuance → premium payment).

Tested integration with third-party systems (Aadhaar KYC, payment gateways, underwriting engines).

C. Regression Testing

Created reusable test suites for frequently changing APIs.

Automated ~85% of stable endpoints to ensure zero defect leakage in releases.

D. Negative Testing

Validated error handling for invalid payloads, expired tokens, and missing headers.

Simulated edge cases like invalid policy IDs, incorrect customer references.

Responsibilities:

• Developed and executed test scripts manually based on defined test scenarios.
• Verified test results against expected outcomes and documented pass/fail status accordingly.
• Identified and raised defects using the JIRA tool, managing them through the complete defect lifecycle.
• Collaborated closely with Business Analysts (BAs) to understand business requirements and derive test scenarios from Business Requirement Documents (BRD).
• Performed various levels of testing including Unit Testing, Integration Testing, End-to-End (E2E) Testing, and User Acceptance Testing (UAT).
• Utilized technical skills in Unix and SQL for backend validation and test data preparation.
• Gained hands-on experience with JIRA, Omnistore POS Product, and JDA Tool.
• Recognized with the "On the Spot" Award for outstanding contribution and teamwork.

Job Responsibilities • Hallmark's IT organization is broadly divided into two groups - Solutions and Service. Service Organization is primarily responsible for support of all IT applications running across different hardware and software environments. Service Organization is again subdivided into 14 different subgroups; each sub-group supports IT application of one or more than one business areas. Each sub-group is commonly referred to as service wheels in general. In general following are the services to be provided as part of this support/maintenance process. Production problem resolution User support (resolving user problems, queries) Coding, testing and implementation of production fixes. Partnering with business development team on Small Projects based on Business Enhancements or as RCA of typical problems. Technical Skill Unix ,Oracle, Sybase Achievements I have worked consistently under Hallmark Cards and got good customer remarks for the closure of incidents in time. We have received best team award from TCS for meeting the SLA 100% and closing the maximum number of problem tickets.

The project involves fulfilling enhancement requests and maintaining the existing web based J2EE Architecture applications used in Target Corporation, USA. Different business users in Target Corporation, USA use these applications and this project involves maintaining and enhancing those applications to meet the requirements of Business users of Target Corporation, USA. These applications span across various functionalities like Dedicated Food Distribution (DFD), 3DVision, Backhaul, (DPM), Distribution Item Update (DIU), Freight Management System (FMS), and Overseas Trade Management (OTM) etc.

• Test Server Support and maintenance
• Raising Work Order and resolution of Work request. •
• DB backups and Data migration activities Job Automation using the shell script. Patching the application upgrades Technical Skill Unix shell scripting,Oracle,Proc Achievements I have been appreciated by client for my core and exceptional service requests.