Monali Mohanty
Kausalya Ganga
Summary
Offering proactive and friendly demeanor with strong ability to adapt and learn quickly. Brings foundational understanding of customer service principles and ability to manage guest interactions and resolve issues. Ready to use and develop problem-solving and communication skills in Executive role.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Guest Service Associate
Ginger
06.2024 - Current
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 80%.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Guest Service Associate
Ginger
03.2022 - 08.2023
- Handling guest requests and reservations and managing administrative tasks like processing payments, cash handling and delivering any mails.
- Welcoming guests on arrival and providing complete assistance during their stay.
- Resolving any conflicts or tensions & Monitoring check-ins and check-outs.
- Preparing stay confirmation letters, cancellations or any alterations.
- Verifying guest details upon arrival and allocating guest rooms & Coordinating with the other staff members and departments to ensure customer satisfaction.
- Processing any special requests.
- Maintaining and updating guest details on a timely basis.
- Managing all operations adhering to the hotel policies and regulations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Restaurant Hostess
Swosti Premium - Luxury 5-Star Hotel
08.2021 - 02.2022
- Distribute reservations among all servers equally, informing them of all information necessary. Example- Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
- Always answer the phone politely using a friendly tone and being informative.
- Inquire with the kitchen what the daily specials are for the shift.
- Provides guests with menus and makes sure they are seated comfortably.
- Addresses and resolves customer concerns and complaints.
- Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively.
- Attends staff meetings.
- Reports any problems or issues to restaurant manager.
- Communicates clearly and effectively.
Customer Response Executive
One Point One Solution LTD
03.2021 - 06.2021
- Resolving customer requests, questions and complaints frequently, Ticket issues and booking related issues.
- Handling passenger's inquiries and diffusing complaints in a proficient and courteous manner.
- Responsible for checking in customers and rebooking flights simultaneously under the time deadline.
- Exceptional knowledge and ability to deal with the public and people from various backgrounds.
Education
Graduation -
Utkal University
Higher Secondary - undefined
Council of Higher Secondary Education
Secondary - undefined
Board of Secondary Education
Skills
Complaint handling
Report creation
Guest relations
Report generation
Patience and composure
Reservation management
Interests
Listening songs
Cooking
Photography
Traveling & vlogging
Personality Traits
- Punctual, dedicated and self-confident.
- Interested in learning new things.
- Very good listener as well as good learner.
Eyesight
Normal
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Personal Information
- Height: 157cm
- Weight: 73kg
- Date of Birth: 11/07/01
Timeline
Guest Service Associate
Ginger
06.2024 - Current
Guest Service Associate
Ginger
03.2022 - 08.2023
Restaurant Hostess
Swosti Premium - Luxury 5-Star Hotel
08.2021 - 02.2022
Customer Response Executive
One Point One Solution LTD
03.2021 - 06.2021
Higher Secondary - undefined
Council of Higher Secondary Education
Secondary - undefined
Board of Secondary Education
Graduation -
Utkal University
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