ABHISHEK ARYA
Warehouse Shift Incharge
Delhi
Summary
Operations professional with strong background in optimizing processes and driving team performance. Proven ability to lead collaborative efforts, adapt to changing demands, and deliver impactful results. Expertise in project management, workflow improvement, and team development. Known for reliability, strategic thinking, and fostering productive work environment.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Operations Team Lead
Flipkart
09.2023 - Current
- Managing the manpower roster for over 600 associates across the Distribution Center.
- Handling complete operations of the Inward, Outward, Inventory, and IRT departments.
- Driving productivity, SLA, and shortage control metrics.
- Implementing process improvements to enhance efficiency and reduce downtime.
- Managing shipping and receiving with strict TAT adherence.
- Preparing daily MIS and performance dashboards for leadership review.
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
Delivery Hub Manager
Zepto
11.2022 - 07.2023
- Managed daily delivery operations of approximately 1,700 orders with a 10-minute turnaround time.
- Led recruitment, training, and development of delivery staff.
- Managed inventory with FIFO compliance to prevent expiries.
- Controlled RTOs, NPS escalations, and customer complaints.
- Planned manpower and output for peak sales and festive days.
- Performed cluster audits (chillers, freezers, NPS) for South Delhi.
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Implemented new inventory management system to maintain optimal stock levels and minimize waste.
Deputy Operation Lead
1K Kirana Bazaar
01.2022 - 09.2022
- Led fleet operations, route planning, MIS tracking, and driver counseling.
- Managed transport documents (RC, licenses, fitness).
- Controlled operations of 3 DCs and 950+ stores across UP, Haryana, and Delhi.
- Handled a daily dispatch value of over ₹80 lakhs, with more than 60 vehicles.
- Managed a workforce of over 140 employees.
- Successfully launched a new DC at Bamnoli, and executed multiple turnaround projects.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Established strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
Dispatch Lead
Aaj Enterprises
10.2020 - 01.2022
- Managed local and outstation dispatch operations.
- Vehicle planning, allocation, and utilization tracking.
- Prepared KRA, monthly, and quarterly performance reports.
- Order tracking, pendency control, and pickup coordination.
- Optimized route planning for increased delivery success rates through meticulous attention to detail.
- Improved fleet maintenance scheduling by developing proactive strategies based on vehicle usage patterns.
- Developed strong relationships with drivers, fostering a positive work environment and efficient team collaboration.
- Maintained accurate records of dispatched orders, deliveries, and associated documentation for future reference or audits.
- Reduced errors in dispatch operations by conducting regular training sessions and performance reviews.
Warehouse Operations Executive
Udaan
02.2019 - 09.2020
- Hands-on experience in dispatch, inward, outbound, and inventory.
- Ensured FIFO compliance to control expiries and losses.
- Conducted PSV and managed SRN stock closure.
- Trained staff on quality and variant checks.
Education
Bachelor of Arts - Arts
Delhi University (School of Open Learning)
New Delhi, India05-2015
Diploma - Sanitary Inspector
AIIPHS Institute
New Delhi, India09-2015
Senior Secondary (12th) - Arts
CBSE
New Delhi, India05-2011
Secondary (10th) -
CBSE
New Delhi, India05-2009
Skills
Operational excellence
KEY STRENGTHS
- Strong people leadership & execution ownership
- Analytical & problem-solving mindset
- High-pressure operations handling
- Continuous process improvement
- Cost & efficiency driven approach
Meditation,
I regularly practice meditation to maintain mental clarity, emotional balance, and focus. It helps me manage stress effectively, improve concentration, and maintain a positive mindset in both personal and professional life
Timeline
Operations Team Lead
Flipkart
09.2023 - Current
Delivery Hub Manager
Zepto
11.2022 - 07.2023
Deputy Operation Lead
1K Kirana Bazaar
01.2022 - 09.2022
Dispatch Lead
Aaj Enterprises
10.2020 - 01.2022
Warehouse Operations Executive
Udaan
02.2019 - 09.2020
Bachelor of Arts - Arts
Delhi University (School of Open Learning)
Diploma - Sanitary Inspector
AIIPHS Institute
Senior Secondary (12th) - Arts
CBSE
Secondary (10th) -
CBSE