Abhishek Badoni

• Managing global administration and support services for travel tools (Concur & myCWT) and providing real-time employee support.

• Providing Concur L2 support.

• Testing new features and improvements in SAP concur, ensuring smooth deployment

Conducting training sessions for new hires on the SAP Concur tool for managing travel and expenses and educating them on company travel policies

Audit expense reports with the finance team to ensure accuracy and compliance.

• Collaborate with hotel partners to load and maintain rates to improve booking accuracy, traveler compliance, and rate visibility in online booking tools.

• Coordinate with OBT vendors to test fares, hotel rates, and travel policy settings, ensuring accurate and compliant booking flows in Concur and myCWT.

• Contributing to manager-assigned projects, focusing on optimizing travel tools, improving processes, and enhancing system efficiency

• Served Barclays travel desk via emails and calls.

• Maintained positive client and co-worker relationships by establishing, developing, and maintaining trust and loyalty over time and through changes.

• Supported Concur queries at an L1 level.

• Provided support for employees with travel bookings in Concur, addressing inquiries and resolving issues.

• Monitored travel bookings to ensure adherence to client-preferred vendors and negotiated rates and worked with the client to resolve any discrepancies.

• Conducted fare and rate testing in Concur following new agreements between clients and travel partners to ensure accurate setup and booking consistency.

• Assisted the travel services team by reconciling booking reports for all locations and

addressing account discrepancies.

• Monitored, sorted, and managed global distribution systems (GDS) queues daily to maintain quality control.

• Acted as a resource for co-workers by providing information, solving problems, and reducing errors.

• Issued and reissued domestic and international tickets.

• Arranged hotels and service apartments.

• Consulted with Alstom's corporate employees and provided accurate information regarding travel services, routes, reservations, schemes, and other available options.

• Arranged client-approved travel plans through a network of reputable vendors.

• Managed client inquiries and kept them updated on progress through various communication channels.

• Issued and reissued domestic and international tickets on Galileo.

• Arranged visas.

• Served as a corporate travel consultant for over 200 accounts (e.g., ESPN, Bank of America, IPG) via emails and calls.

• Issued and reissued domestic and international tickets on Galileo and Abacus.

• Handled all follow-up communications with customers/clients to determine the best possible solutions for issues.

• Booked hotels and arranged travel insurance through online booking tools.

• Developed process improvements and

long-term business strategies based on analysis of customer feedback.

• Served as a corporate travel consultant for over 200 accounts (e.g., Citibank, JP Morgan, Nokia, Exxon Mobil).

• Collaborated with the team leader and colleagues to improve processes.

• Issued and reissued domestic and international tickets on Galileo and Sabre.

• Maintained professional and technical knowledge by attending training workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

• Kept management informed by submitting activity and results reports, including daily call reports, sales reports, and market analyses.