Summary
Overview
Work History
Education
Skills
Key Points
Personal Information
Languages
Timeline
Generic
Abhishek Banyal

Abhishek Banyal

Palampur (Himachal Pradesh)

Summary

Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.

Overview

4
4
years of professional experience

Work History

Senior Customer Service Representative

Alorica India Private Limited
Mohai
05.2024 - Current
  • Delivered exceptional customer support through various communication channels.
  • Resolved customer inquiries and complaints with effective problem-solving techniques.
  • Collaborated with team members to enhance service delivery processes.

Academic Counsellor

PrepLadder Pvt Ltd
Chandigarh
01.2024 - 02.2024
  • Developed personalized counseling plans based on student needs.

Subject matter expert

Teleperformance Pvt Ltd
Mohali
01.2022 - 11.2023
  • Conducted regular assessments of service quality and compliance standards.

Education

Masters of business administration (MBA) -

Chandigarh University
Punjab

Bachelor of Business Administration (BBA) -

Himachal Pradesh University
Shimla

Higher Secondary Examination -

H.P. Board of School Education
Dharamshala

Matriculation Examination -

H.P. Board of School Education
Dharamshala

Skills

  • Customer support
  • Complaint resolution
  • Service process improvement
  • Effective communication
  • Live chat support
  • De-escalation techniques
  • Call center experience
  • Problem resolution

Key Points

  • Punctual
  • Trustworthy
  • Persuasive

Personal Information

  • Father's Name: Sh. Ajay Singh Banyal
  • Date of Birth: 24/03/2000
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

English
Advanced
C1

Timeline

Senior Customer Service Representative

Alorica India Private Limited
05.2024 - Current

Academic Counsellor

PrepLadder Pvt Ltd
01.2024 - 02.2024

Subject matter expert

Teleperformance Pvt Ltd
01.2022 - 11.2023

Masters of business administration (MBA) -

Chandigarh University

Bachelor of Business Administration (BBA) -

Himachal Pradesh University

Higher Secondary Examination -

H.P. Board of School Education

Matriculation Examination -

H.P. Board of School Education

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Abhishek Banyal