ABHISHEK Batura
IMPERIA RELATIONSHIP MANGER
Gurgaon
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Imperia Relationship Manager
HDFC BANK
Gurgaon
05.2023 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed loyalty programs to reward and maintain customer retention.
- Participated in industry events and trade shows to promote products and services.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Designed and maintained financial models to identify and measure risks.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Established and checked coding procedures, monitored reports and updated internal files.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Developed strategic plans for day-to-day financial operations.
- Conducted financial due diligence on potential investments and acquisitions.
Area Sales Manager
Indusind Bank
Gurgaon
07.2015 - 04.2023
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Built lasting relationships with clients through outstanding customer service interactions.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Introduced new products to meet customer demand and increase profits.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Led sales region to increase sales and boost team morale.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Prepared sales presentations for clients showing success and credibility of products.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
Branch Manager
ICICI SECURITIES
New Delhi
08.2014 - 07.2015
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved various issues impacting sales management and business operations.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Launched new training program to boost employee skills and staff retention rate.
- Consulted customers to boost product sales and services.
- Implemented service improvements to enhance sales cycle.
Senior Relationship Manager
Indusind Bank
Gurgoan
12.2011 - 08.2014
- Worked with clients to address and respond to client and partnership management issues.
- Researched current trends to identify prospective customers and determine specific needs.
- Gave exciting presentations to prospects and leads in effort to build business opportunities.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Networked with accountants and attorneys to develop business.
- Designed and maintained financial models to identify and measure risks.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Utilized financial software to prepare consolidated financial statements.
- Analyzed business processes to identify cost savings and operational efficiencies.
Service Relationship Manager
Deutsche Bank
Gurgaon
08.2007 - 04.2011
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Worked with Name and Name departments to facilitate communication and deliver personalized solutions to customers.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Education
Master Of Business Administration - Finance
IIPM
New Delhi 04.2005 - 07.2007
Bachelor Of Commerce - Accounting
Delhi University
New Delhi 04.2001 - 04.2003
Skills
Financial planning processes
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
Certification
CPM - Chartered Portfolio Manager
Timeline
IRDA and AMFI
06-2023
Imperia Relationship Manager
HDFC BANK
05.2023 - Current
CIBA - Certified Investment Banking Associate
09-2020
CPM - Chartered Portfolio Manager
04-2016
Area Sales Manager
Indusind Bank
07.2015 - 04.2023
Branch Manager
ICICI SECURITIES
08.2014 - 07.2015
Senior Relationship Manager
Indusind Bank
12.2011 - 08.2014
Service Relationship Manager
Deutsche Bank
08.2007 - 04.2011
Master Of Business Administration - Finance
IIPM
04.2005 - 07.2007
Bachelor Of Commerce - Accounting
Delhi University
04.2001 - 04.2003
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