Abhishek Bera

Migration from Legacy to Data Exchange Project, Cyber Security Project, Reporting Streamlining Project, Account Receivable Project, US Healthcare Software Development Project, RCM Project

• Identified plans and resources required to meet project goals and objectives.
• Planned, designed, and scheduled phases for large projects.
• Managed projects from procurement to commission.
• Met project deadlines without sacrificing build quality or workplace safety.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Negotiated and managed third-party contracts related to project deliverables.
• Monitored project performance to identify areas of improvement and make adjustments.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated leadership skills in managing projects from concept to completion.
• Identified issues, analyzed information and provided solutions to problems.
• Facilitated workshops to collect project requirements and user feedback.
• Maintained open communication by presenting regular updates on project status to customers.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
• Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
• Attended project meetings to provide updates and insights on project costs.
• Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
• Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Software Development Project in the Gaming Industry (IT)

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Photocopied, distributed and emailed documents to project managers.
• Responded to requests for information on materials to inquiring parties.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
• Established rapport and engaged with stakeholders to build lasting professional relationships.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Monitored project progress, identified risks and took corrective action as needed.

Analytics and Insight Project, Energy and Resources Project, US Health care Domain, Energy and Utility Project, Delivery and Excellence group (BPO / ITES / IT)

• Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
• Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
• Researched and acquired new hardware to maximize system functionality and meet required performance metrics.
• Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
• Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
• Facilitated workshops to collect project requirements and user feedback.
• Monitored project progress, identified risks and took corrective action as needed.
• Analyzed project performance data to identify areas of improvement.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Reported regularly to managers on project budget, progress, and technical problems.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Prepare & update the P&L file as & when required.
• Create new WON as per SOW / Contract.
• Co-ordinate with the respective stakeholders for getting the project's update via Scrum Calls and if there is any roadblock ensure to reduce and put the projects in a smooth way of running till the delivered.
• Follow up with all the locations (like; Bangalore, Pune, Kolkata) delivery leaders for completing the DERM / PMF related activities.
• Prepare & update the P&L file as & when required.
• Follow up with Customer for unpaid receivableamount & get that mapped as per exact Work Order.
• Self-motivated, with a strong sense of personal responsibility.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Provided personalized end-user training, offering education via in-person and online courses.
• Presented analytical documentation to [Type] clients, translating complex studies into universally comprehensible language.

Energy and Resources Project (BPO / ITES)

• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Strengthened communication skills through regular interactions with others.
• Provided professional services and support in a dynamic work environment.

Domestic and International BPO Project

• Determined change management needs and defined behaviors for effective program management.
• Generated monthly metric reports, interpreted results and developed processes and solutions.
• Provided strategic and operational recommendations for improvement across departments.
• Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
• Answered telephone or online requests and completed interactions quickly to meet productivity goals.
• Prepared accurate documents for customer and business needs.