Abhishek Bera

• Transition from Legacy to Data Exchange platform

Ensure to deliver end-to-end Project implementation in IT infrastructure in IT infrastructure domain.

• Co-ordinate with the respective internal as well as external stakeholders for completion of the projects within the SLA timeline.

• Follow up with the Risk & Compliance Assurance team to identify Risk identification, mitigation and highlighting the same.

• Measure project performance to identify areas for improvement.

• Ensure to deliver the project and follow up Revenue Cycle Management.

• Responsible to deliver the Project’s milestone as per the SLA along with follow up with the customer for performing the project’s billing accordingly.

• Follow up with the respective stakeholders to get the payment within the agreed timeline and mapped those payments as per the clauses.

• Co-ordinate with the respective stakeholders for getting the project’s update via Scrum Calls and if there is any roadblock ensure to reduce and put the projects in a smooth way of running till the delivered.

• Maintain Attendance & exact Resource Utilization.

• Prepare all the require Dashboard as per the requirement & present to the Management.

• Attain Management calls & share the progress for the Project weekly / monthly wise.

• Streamline the Cost Budget & maintain the Project Gross Margin.

• Prepare the PMR Deck as per the Finance point of view.

• Perform with Project Management Tool like Jira.

• Ensure to deliver end-to-end Project implementation in IT infrastructure in IT infrastructure domain.

• Co-ordinate with the respective internal as well as external stakeholders for completion of the projects within the SLA timeline.

• Follow up with the Risk & Compliance Assurance team to identify Risk identification, mitigation and highlighting the same.

Measure project performance to identify areas for improvement.

• Ensure to deliver the project and follow up Revenue Cycle Management.

• Responsible to deliver the Project’s milestone as per the SLA along with follow up with the customer for performing the project’s billing accordingly.

• Attain Management calls & share the progress for the Project weekly / monthly wise.

• Streamline the Cost Budget & maintain the Project Gross Margin.

• Prepare the PMR Deck as per the Finance point of view.

• Create new WON as per SOW / Contract.

• Follow up & coordinate with C2R & others for get this approved from the system.

• Ensure to deliver end-to-end Project implementation in IT infrastructure in IT infrastructure domain.

• Prepare & update the require Cost Budget into system.

• Follow up with the ISU for getting the require cost budget in the system.

• Follow & complete the Allocation & De-allocation Procedure as & when require.

• Update POV & others in the Contract & get this approved in system.

• Prepare the PMR Deck as per the Finance point of view.

• Prepare & update the P&L file as & when require.

• Attending the Cluster as well as Management calls for presenting the Cluster wise Progress in terms of DEG related activity.

• Ensure all the locations asset (Laptop) & seats are being tagged into system.

• Follow up with all the location’s (like; Bangalore, Pune, Kolkata) delivery leaders for completing the DERM / PMF related activities.

• Follow up & coordinate for any HR related requirement.

• Coordinate with the Ops Enablement Team for the Non-Manpower Cost budget for the Quarter.

Responsible for Risk & Governance Compliance for entire Unit.

• Follow up with the respective stakeholder for the Time Sheet Closure & get this approve.

• Follow up with Customer for unpaid receivable amount & get that mapped as per exact Work Order.

• Co-Ordinate with respective TL / Manager to complete all the Project Milestone within the TAT.

• Maintain SLA as per the Customer Contract.

• Co-ordinate with customer related to Billing, Invoicing & for new business arise.

• Managing BAU Work as per the allocation.

• Prepare various type of report as per the requirement.

• Extract BAU work & allocate among the span as per the skill set.

• Consolidate report at day end & prepare the Dashboard.

• Trained new joiners based on the Process Requirement.

• Maintain or track Onboarding / Off boarding Process.

• Maintain & prepared day to day Attendance Tracker for the Management.

• Prepare the day-to-day Login & log out report along with FTE Utilization Report.

• Extract BAU work & allocate among the span as per the skill set.

• Consolidate report at day end & prepare the Dashboard.

• Ensure to cascade the update among the span as & when received from Customer.

• Ensure to complete all the training material to the new joiners as per the Process requirement.

• Achieve to meet Team SLA on a day-to-day basis.

• Ensure to handle escalation calls.