ABHISHEK B GOUD

A company providing consulting services mainly in the mortgage and insurance sector

• Audit homeowners' insurance documents submitted by the customers to ensure compliance and accuracy.
• Review and verify homeowners insurance and flood documents, including the questionnaire, warranties, CPM, CPA, Chase, and CC&Rs.
• Working with 3rd party agents via calling and using B2B portals for ordering policy updates.
• Collaborate with cross-functional teams to resolve discrepancies and improve document processing workflows.
• Assist in streamlining documentation requirements to enhance customer satisfaction and efficiency.
• Provide support in the analysis of insurance and HOA documents to ensure alignment with company policies and regulatory standards.
• Manages the company's mortgagee transactions with secondary investors and ensure that are funded accurately on time
• Analyze financial data related to loan requests and is ultimately responsible for approving or denying mortgagee loan.
• Identified needs of customers promptly and efficiently.

• Worked in multiple departments like international TA & KYC Compliance
• Calculating sales charge and maintaining shareholders accounts by updating necessary information
• Handling the portfolios of United Kingdom Commercial Banking customers in terms of verifying the documents (KYC) to bank with FRANKLIN TEMPLETON
• Auditing and providing constructive feedback to improve the efficiency of the team for both CMB KYC QC process and IDVA
• Ensuring the capacity plan is met on daily basic which is shared by my Line manager
• Assisting the team in solving Query's and training
• Conducting quality session to whole CMB KYC Checklist team with PPTRole & Responsibilities - Analyzing and identifying indicators of potential money laundering or terrorist Financing activities.

• Worked as Claims analyst in the process DEBIT CHARGEBACK
• Requires good judgmental skills for processing chargeback as there will be direct involvement of suspense account of the company.
• Worked on judgmental skills on various scenarios for chargeback.
• To identify chargeback reasons as per Visa regulations.