Abhishek Bhadoriya
Gurgaon
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager - CIty Refurb Lead
Spinny
Gurgaon
01.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Tracked and replenished inventory to maintain par levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Addressed customer concerns with suitable solutions.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Formed and sustained strategic relationships with clients.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Created detailed reports on the performance of individual departments within operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Built strong operational teams to meet process and production demands.
- Presented performance and productivity reports to supervisors.
- Prepared staff work schedules and assigned team members to specific duties.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Delegated work to staff, setting priorities and goals.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Structured HR consulting services to support clients during organizational developments and changes.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Responded to information requests from superiors, providing specific documentation.
- Implemented successful business strategies to increase revenue and target new markets.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed and implemented operational procedures to ensure quality standards are met.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Enforced federal, state, local and company rules for safety and operations.
- Implemented campaigns and promotions to help with developing goods and services.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Planned delivery routing, team workflows, and promotional initiatives.
- Collaborated with team leaders on quality audits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Performed cost analysis for various projects to determine budget requirements.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance and repair.
- Operated equipment and machinery according to safety guidelines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant Operations Manager
Spinny
Gurgaon
01.2021 - 12.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Streamlined communication channels, improving information flow and decision-making speed.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Directed recruitment, hiring, and training of new staff members.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed risk by developing and implementing effective risk management strategies.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Conducted performance reviews for team members.
- Produced thorough, accurate and timely reports of project activities.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Implemented process improvements, resulting an increase in operational efficiency.
- Created and managed budgets for travel, training, and team-building activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recruited and trained new employees to meet job requirements.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Operations Analyst
Spinny
Gurgaon
04.2019 - 12.2020
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Designed reports to track key performance indicators such as cost savings and production throughput.
- Evaluated vendor contracts for compliance with corporate policies and negotiated favorable terms where necessary.
- Managed relationships with external vendors providing essential services or supplies.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Designed data collection and reduction to draw conclusions from operational, notional and simulated data sets.
- Developed training materials for staff members on operational procedures.
- Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
- Researched, analyzed and solved revenue management questions, including forecasting and inventory.
- Reviewed customer feedback surveys and identified opportunities for enhancing customer experience.
- Conducted variance analysis to identify discrepancies and recommend corrective actions.
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Provided technical assistance in troubleshooting issues related to operational systems.
- Directed daily operations of departments, coordinating interdepartmental project activities.
- Coordinated and conducted special analytical studies and projects to improve programmatic operations.
- Created detailed documentation outlining procedures for all operations-related activities.
- Collaborated with internal stakeholders to identify areas of improvement within operational systems.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Provided project management support for the development of new products, services, or processes.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Operations Manager
Reniso
Delhi
07.2018 - 04.2019
- Marketing and lead generation of tenant prospects for vacant
houses - Partnerships with brokers and related ancillary services
- Inbound and outbound calling
- Site visits
- Negotiations and closures
- Background checks, verifications, and legal documentation
- Leading team members involved in various operations of
inside sales, partnership and alliances, field operations, digital
marketing, and data management.
Business partner team - Business Partners are mostly
homemakers and senior citizens engaged with Reniso on part
time basis for the execution of field operations related to property
management. - Hiring and training of new business partners
- Work allocation and process control
- Partner engagement and retention
- Performance management and remunerations
- Managing cross functional requirements for HR, Technology,
Finance and Marketing - Escalation and issue management
- Process building in form of SOP, SLA and Training material
Education
B.Tech - Information Technology
National Institute of Technology (NIT)
Raipur, Chhattisgarh05-2018
Skills
- Marketing
- Trend analysis
- Financial management
- Risk management
- Expense tracking
- Project management
- Business planning
- Change management
- Business development
- Team leadership
- Cross-functional teamwork
- Product management
- Vendor management
- Negotiation
- Workforce management
- Stakeholder management
- Inventory management
- Data analysis
- Key performance indicators
- Operations management
- Decision-making
- Conflict resolution
- Cross-functional team management
- Project planning
- Regulatory compliance
- Resource allocation
- Supply chain distribution
- Lean / six sigma
- Supply chain management
- Community outreach
- Team management
- Process improvement
- Multi-operations management
- Compliance monitoring
- Logistics management
- Productivity improvement
- Operational efficiency
- Business process optimization
- Operations optimization
- Business planning and strategy
- Vendor & supplier management
- Cost-benefit analysis
- Decision-making capacity
Accomplishments
- Became the first city to achieve the golden ration of 1:6, and similarly the first city to get the number of 1000, 1100, & 1200 respectively.
- Launched Multiple cities for Refurb & Supply vertical as an AM Central Ops.
Certification
- Lean Six Sigma Specialization by University System of Georgia
- Operational Excellence Foundations by Rutgers University
- Critical Thinking Skills for the Professional – Learn structured problem-solving and logical thinking strategies.
- Introduction to Logic by Stanford University – Covers fundamental logic concepts and reasoning techniques.
- Data-Driven Decision Making by PwC – Helps develop analytical skills for evidence-based decisions.
References
References available upon request.
Timeline
Manager - CIty Refurb Lead
Spinny
01.2023 - Current
Assistant Operations Manager
Spinny
01.2021 - 12.2022
Operations Analyst
Spinny
04.2019 - 12.2020
Operations Manager
Reniso
07.2018 - 04.2019
B.Tech - Information Technology
National Institute of Technology (NIT)
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