ABHISHEK BHAGAT
Technical Process Specialist
Pune
Summary
I want to be in the organization where I can apply my skills in order to grow with the growth of the organization by contributing positively towards the organization.
Overview
3
3
years of professional experience
Work History
Fraud Exception Processing Analyst
Barclays
02.2024 - Current
- Detecting, investigating and preventing fraudulent activities, as well as ensuring compliance with relevant laws and
- Handling Escalations and working on manager call backs
- Worked on Investigation, dispute and KYC while working on detection
- Part of Resolution team for Fraud Detection
Technical Process Specialist
Infosys Bpm Ltd.
08.2021 - 02.2024
- User account establishment and activation
- Password and account lock issue management
- User account privilege management, entitlement management and log review
- User account deactivation and deletion
- Working on User recertification, dormant account and check audit logs
- Working on Service Now ticketing tool as well as internal different ticketing tool and manage all Incident, Task, Change request and maintain SLA
- Providing support for internal project related application installation and troubleshooting to user
- Escalate to vendor if user face any problem with application and follow up
- Reviewing pending requests on daily basis and ensuring technical solutions are providing to end users within SLA
- Share KOP documents to all engineer, also maintain the database for all known issue for providing faster resolutions
- Also update KOP as per requirement
- Request assignment within team and follow up
- Arrange training for new joiner and support them for resolve the issue
- Attend the weekly call of team performance, Audit calls
- Part of RPA (Robotic Process Automation) team to get application automated
Education
Master Of Business Administration - Marketing And Business Analytics
Sinhgad Institute Of Business Administration And Research
PuneBachelor Of Engineering - Electronics And Telecommunications
Sinhgad Academy Of Engineering
PuneSkills
Identity and access management
Technical support
Operations
Troubleshooting
Customer Support
Fraud Detection
Banking operations
Fraud identification
Dispute Resolution
Personal Information
- Date of Birth: 12/12/97
- Gender: Male
- Nationality: Indian
Timeline
Fraud Exception Processing Analyst
Barclays
02.2024 - Current
Technical Process Specialist
Infosys Bpm Ltd.
08.2021 - 02.2024
Master Of Business Administration - Marketing And Business Analytics
Sinhgad Institute Of Business Administration And Research
Bachelor Of Engineering - Electronics And Telecommunications
Sinhgad Academy Of Engineering