Abhishek Bhardwaj

• Oversee end-to-end delivery of enterprise-level projects Globally. Own end to end responsibility to lead project across all phases.
• Documenting complex client expectations and business problem into technical requirements.
• Identifying new product requirement and documenting same on JIRA with PRD and getting the same prioritized by product team on basis of revenue and criticality of ask
• Collaborate with cross-functional teams to streamline delivery processes, resulting in significant reduction of go-live duration, increasing NPS score and reducing the churn
• Lead the development of multiple project plans, timelines, and budgets, ensuring on-time and within-budget delivery
• Foster strong relationships with key stakeholders, ensuring clear communication and collaboration throughout the project lifecycle
• Partner with Senior Leadership team and assist in project management responsibility i.e. Project planning, staffing management, people growth.
• Build relationship with client stakeholders and lead presentations related to project deliverables, design brainstorming / discussion, status updates, innovation/ improvements.
• Recruited and developed employees for Key Accounts Department.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.

Worked on ONDC documentation, Magento API documentation and Shopify POS integration with developer of Vinculum team.

Coordinated project planning and execution with team members Developers and Marketplace POC to execute the integration.

Reduced project downtime with quality product inspections
Collaborated with sales, marketing, and support teams to launch products on time and within budget.

• Interacted with customers to understand business needs and translate into requirements and project scope.

• Job responsibility here was to Onboard the customer and troubleshoot the issue raised by them with the help of preparing BRD and documenting the BRD by raising Jira to developer team.

• Have also trained the engagement manager about technical troubleshooting so the SLA of resolving issue can be reduced resulting in less ticketing to Business Analyst so we could focus on more on new customer implementation reducing issues in future.

• Handling Api integration with major Enterprise client accounts like Mamaearth, Tasva, Bata, Vimal Clothing, AJIO B2B (Reliance) and etc
• Managing 20+ Agents who are providing support to client with small business
• Running Various streams for the product enhancements with Product Team
• Handling New integrations of the product like Shipping provider and new Marketplace integrations
• Works on SAAS Based ERP System
• Analyze clients' business requirements and process through document analysis, interviews, workshops, by visiting their warehouses and workflow analysis
• Provide training to clients on the existing product and API integrations of clients systems with Uniware
• Taking care of new Integration & Product requirements
• Creation and updation of Business Requirement Documents, Process flows & Product related Documents as per the client requirements Generating new business from existing clients by identifying clients needs
• Providing Input in developing and modifying system to meet client needs
• Engage client to gather software requirements/business rules, and ensure alignment with development team Facilitate monthly meeting with clients to document requirement and explore potential solutions
• Manage all the communication with brands and clients and provide internal support solution within the TAT
• Coordinating with different departments like Sales, Technology & Finance for all requirements related to the client

• Interacted with customers to understand business needs and translate into requirements and project scope
• Job responsibility here was to Onboard the customer and troubleshoot the issue raised by them with the help of preparing BRD and documenting the BRD by raising Jira to developer team
• Have also trained the engagement manager about technical troubleshooting so the SLA of resolving issue can be reduced resulting in less ticketing to Business Analyst so we could focus on more on new customer implementation reducing issues in future
• Handling Api integration with major Enterprise client accounts like Mamaearth, Tasva, Bata, Vimal Clothing, AJIO B2B (Reliance) and etc
• Managing 20+ Agents who are providing support to client with small business
• Running Various streams for the product enhancements with Product Team
• Handling New integrations of the product like Shipping provider and new Marketplace integrations
• Works on SAAS Based ERP System
• Analyze clients' business requirements and process through document analysis, interviews, workshops, by visiting their warehouses and workflow analysis
• Provide training to clients on the existing product and API integrations of clients systems with Uniware
• Taking care of new Integration & Product requirements
• Creation and updation of Business Requirement Documents, Process flows & Product related Documents as per the client requirements Generating new business from existing clients by identifying clients needs
• Providing Input in developing and modifying system to meet client needs
• Engage client to gather software requirements/business rules, and ensure alignment with development team Facilitate monthly meeting with clients to document requirement and explore potential solutions
• Manage all the communication with brands and clients and provide internal support solution within the TAT
• Coordinating with different departments like Sales, Technology & Finance for all requirements related to the client
• Managed high levels of call flow and responded to technical support needs
• Responded promptly to incoming sales leads and requests for technical support
• Assisted with updating technical support best practices for use by team