Abhishek Bhatnagar
Assistant Team Leader
Ghaziabad
Summary
With over 9 years of extensive experience in Operation Management for US Technical Customer Support, US Healthcare/KPO processes, Medical Record Retrieval, Release of Information, and administrative back-end work for law firms, I have proven expertise in managing tasks for Social Security Disability, Personal Injury, and Workers Compensation Law Firms. In a management role/Administrative Legal Assistant profile, I excel in fast-paced environments requiring strong organizational, technical, and interpersonal skills. Committed to superior customer service and attention to detail, I am seeking a challenging environment to apply my management skills, enhance my career, and contribute with a winning spirit and the right attitude towards calculated risks.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Assistant Team Leader
TopSource Support Services Pvt Ltd
06.2018 - 11.2023
- Managing two different teams of 30 FTE's
- Handling escalations calls received from Attorneys and law firm
- Pre-Hearing Disability Case Management
- Organizing and managing case related legal documents
- E-faxing Rep forms to local and federal offices
- Contacting clients to reminders about their upcoming court hearings
- Resolving operational issues and analyzes workflow for medical record retrieval process and administrative work for SSD Law Firm
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
- Manage daily operations to ensure smooth function
- Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
- Provide feedback and suggestion to the team for improvement
- Monitoring performance by gathering relevant data and producing statistical reports.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team
Sr Tech Sales Executive
ISupport Experts
06.2013 - 06.2018
- Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction
- Provide technical support during software installation or configuration
- Managed over 25 customer calls per day.
- Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers
- Train users and promote security awareness to ensure system security and to improve server and network efficiency
- Connecting with users to discuss issues such as computer data access needs, security violations, and programming changes
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process
Education
Bachelor of Arts - Tourism And Management
Indira Gandhi National Open University
Delhi, India 02.2011 - 03.2013
Skills
People Leadershipundefined
Awards
- Top Gun Award - 2
- People Choice Award - 1
- Client Testimonial - 1
Hobbies
Learning New Language, Traveling, Long Drive and Swimming.
Timeline
Assistant Team Leader
TopSource Support Services Pvt Ltd
06.2018 - 11.2023
Sr Tech Sales Executive
ISupport Experts
06.2013 - 06.2018
Bachelor of Arts - Tourism And Management
Indira Gandhi National Open University
02.2011 - 03.2013
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