ABHISHEK Biswas
Kolkata
Summary
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
ICICI Bank
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Bachelor of Arts - DEPARTMENT OF PHILOSOPHY
JADAVPUR UNIVERSITY
Kolkata, India09-2020
Skills
- Customer service
- Money handling
- Decision-making
- Customer relations
- Operations management
- Customer relationship management (CRM)
- Retail operations management
- Financial management
- Inventory management
- Customer service and satisfaction
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- IRDA Certified
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Assistant Manager
ICICI Bank
11.2022 - Current
Bachelor of Arts - DEPARTMENT OF PHILOSOPHY
JADAVPUR UNIVERSITY
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