Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
AssistantManager

ABHISHEK Biswas

Kolkata

Summary

Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

ICICI Bank
11.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Bachelor of Arts - DEPARTMENT OF PHILOSOPHY

JADAVPUR UNIVERSITY
Kolkata, India
09-2020

Skills

  • Customer service
  • Money handling
  • Decision-making
  • Customer relations
  • Operations management
  • Customer relationship management (CRM)
  • Retail operations management
  • Financial management
  • Inventory management
  • Customer service and satisfaction

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • IRDA Certified

Languages

Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Assistant Manager

ICICI Bank
11.2022 - Current

Bachelor of Arts - DEPARTMENT OF PHILOSOPHY

JADAVPUR UNIVERSITY
ABHISHEK Biswas