Abhishek Ch
Summary
Experienced Travel and Customer Service Specialist with over 7 years in the aviation and hospitality sectors. Proven ability to deliver exceptional service and build strong relationships with clients, agents, and partners. Skilled in GDS systems (Amadeus, Sabre), itinerary planning, fare rules, and managing customer expectations. Known for problem-solving, attention to detail, and commitment to ensuring seamless travel experiences for individual and corporate clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Qatar Airways
Ahmedabad
06.2023 - Current
- Assisted clients and travel agents with flight bookings, fare quotes, schedule changes, and refunds.
- Ensured smooth handling of reservations using Amadeus, with focus on loyalty member support.
- Delivered personalized travel assistance in alignment with company policies.
Travel Consultant
Etihad Airways (Dnata)
Bengaluru
01.2022 - 12.2022
- Guided customers through complex travel bookings including multi-sector itineraries and fare structures.
- Provided consultancy on travel documentation, visa regulations, and destination information.
- Maximized revenue through up-selling and cross-selling travel services and ancillaries.
Operations Manager
Big Bite Restaurant
Bengaluru
07.2019 - 12.2021
- Oversaw day-to-day customer experience operations, ensuring satisfaction and return patronage.
- Coordinated logistics, staff training, and guest relations.
Security Officer
Indigo Airlines
Bengaluru Airport
05.2018 - 06.2019
- Ensured passenger and asset security in compliance with airline and airport standards.
- Supported safe boarding processes for domestic and international travelers.
Customer Service Assistant / Cargo Agent
AISATS (Air India Express)
Mangalore Airport
04.2017 - 03.2018
- Handled check-in and boarding procedures for scheduled flights.
- Assisted in cargo processing, compliance documentation, and inter-department coordination.
Sales Executive
Woodland Retail
Mangalore
03.2016 - 03.2017
- Delivered quality customer assistance in retail travel gear and accessories.
- Supported stock management and promotional campaigns.
Education
Pre-University College - Commerce
Ganapathy PU College
Mangalore01.2013
SSLC -
Rosario Cathedral School
Mangalore01.2010
Skills
- Amadeus & Sabre GDS Systems
- Domestic & International Flight Reservations
- Fare Rules, Itinerary Building & Refund Management
- Visa & Travel Documentation Guidance
- Customer Communication & Escalation Handling
- Ancillary Sales & Loyalty Program Support
- Microsoft Office & Booking Tools
- Multi-tasking in High-Pressure Environments
Certification
- Dangerous Goods Regulation (Category 12)
- Adobe Photoshop, CorelDraw X5
- NCC Certification – A, B, C Levels
- Vayu Sainik Camps (Indian Air Force – 2012, 2013)
- AISATS Service & Grooming Training
Languages
- Kannada
- English
- Hindi
- Tulu
Websites
Timeline
Customer Service Agent
Qatar Airways
06.2023 - Current
Travel Consultant
Etihad Airways (Dnata)
01.2022 - 12.2022
Operations Manager
Big Bite Restaurant
07.2019 - 12.2021
Security Officer
Indigo Airlines
05.2018 - 06.2019
Customer Service Assistant / Cargo Agent
AISATS (Air India Express)
04.2017 - 03.2018
Sales Executive
Woodland Retail
03.2016 - 03.2017
Pre-University College - Commerce
Ganapathy PU College
SSLC -
Rosario Cathedral School
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