Photogarhy
ABHISHEK CHAHAL
Shift Manager
GURGAON,INDIA
Summary
Accomplished Shift Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Store Incharge
Cinnabon
Cyberhub, Gurgaon, India
08.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained back-up associates and led crew members in managing operations of storefront.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Guest Service Associate
Jw Marriott
New Delhi (Aerocity), India
11.2021 - 03.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
Customer Sales Executive
KFC
Gurgaon, India
03.2020 - 06.2021
- Handled customer issues by working toward win-win solutions for both customer and company.
- Forecasted annual and monthly sales targets to guarantee achievement of projected goals.
- Developed, evaluated and analyzed quality assurance scores to develop efficient, effective operations.
- Implemented key performance metrics and quality assurance programs to increase customer satisfaction levels.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Prepared and deliver customer sales quotes.
- Developed and maintained strong working relationships with professionals within assigned territory.
Internship Student
Hyatt Regency
Chandigarh, India
07.2018 - 03.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Prepared meeting rooms and materials and recorded important information.
Education
High School Diploma -
Govt. Sen. Sec.
Kaithal 03.2015 - 04.2016
Bachelor of Science - Hospitality Administration
Chitkara Univesity
Rajpura (pb) 08.2016 - 07.2019
Skills
Fast Lerner
Food service skills
Managerial skills
Customer service skills
Excellent recordkeeping skills
Relationship building skills
Food plating and presentation
Performance improvement
Staff Management
Interests
History learning
Travelling
Cooking
Achievements
- Revenue or sales increased for the company.
- Money saved for the company
- Problems identified and solved.
- Ideas or innovations you introduced.pany.
- Sale's target achieved in Delhi (NCR)
- 100% achieved in international audit.
Timeline
Guest Service Associate
Jw Marriott
11.2021 - 03.2022
Store Incharge
Cinnabon
08.2021 - Current
Customer Sales Executive
KFC
03.2020 - 06.2021
Internship Student
Hyatt Regency
07.2018 - 03.2019
Bachelor of Science - Hospitality Administration
Chitkara Univesity
08.2016 - 07.2019
High School Diploma -
Govt. Sen. Sec.
03.2015 - 04.2016