Summary
Overview
Work History
Education
Skills
Interests
Achievements
Timeline
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ABHISHEK CHAHAL

ABHISHEK CHAHAL

Shift Manager
GURGAON,INDIA

Summary

Accomplished Shift Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Store Incharge

Cinnabon
Cyberhub, Gurgaon, India
08.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Guest Service Associate

Jw Marriott
New Delhi (Aerocity), India
11.2021 - 03.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team-building activities to enhance working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Exceeded goals through effective task prioritization and great work ethic.

Customer Sales Executive

KFC
Gurgaon, India
03.2020 - 06.2021
  • Handled customer issues by working toward win-win solutions for both customer and company.
  • Forecasted annual and monthly sales targets to guarantee achievement of projected goals.
  • Developed, evaluated and analyzed quality assurance scores to develop efficient, effective operations.
  • Implemented key performance metrics and quality assurance programs to increase customer satisfaction levels.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Prepared and deliver customer sales quotes.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Internship Student

Hyatt Regency
Chandigarh, India
07.2018 - 03.2019
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Produced high-quality communications for internal and external use.
  • Provided clerical support, addressing routine and special requirements.
  • Sorted, organized and maintained files.
  • Prepared meeting rooms and materials and recorded important information.

Education

High School Diploma -

Govt. Sen. Sec.
Kaithal
03.2015 - 04.2016

Bachelor of Science - Hospitality Administration

Chitkara Univesity
Rajpura (pb)
08.2016 - 07.2019

Skills

    Fast Lerner

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Interests

Photogarhy

History learning

Travelling

Cooking

Achievements

  • Revenue or sales increased for the company.
  • Money saved for the company
  • Problems identified and solved.
  • Ideas or innovations you introduced.pany.
  • Sale's target achieved in Delhi (NCR)
  • 100% achieved in international audit.

Timeline

Guest Service Associate

Jw Marriott
11.2021 - 03.2022

Store Incharge

Cinnabon
08.2021 - Current

Customer Sales Executive

KFC
03.2020 - 06.2021

Internship Student

Hyatt Regency
07.2018 - 03.2019

Bachelor of Science - Hospitality Administration

Chitkara Univesity
08.2016 - 07.2019

High School Diploma -

Govt. Sen. Sec.
03.2015 - 04.2016

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ABHISHEK CHAHALShift Manager