Abhishek Chakraborty
Bangalore
Summary
- Project Manager with 12 years of experience in HR Transformation, Program Management, and AI-driven innovation across global business services. Proven success in managing end-to-end delivery of complex transformation and emerging tech initiatives. Demonstrates strong understanding of AI, Generative AI, Agentic AI, RAG, and conversational systems. Skilled at managing cross-functional global teams and stakeholders to execute high-impact AI projects, even without deep technical coding expertise. Experienced in AI project due diligence and strategic alignment to enterprise innovation goals
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervising Associate, Solution, Transition & Transformation
Ernst & Young Global Business Services LLP
03.2022 - Current
- Managed complex, globally-funded projects within EY's 'Transformation Zone,' an internal program acting as a VC fund to accelerate innovation in strategic areas like AI and emerging technologies.
- Led cross-functional teams (including data scientists, engineers, business SMEs) through the full project lifecycle for novel AI solutions.
- Key AI Projects Managed:
AI Tax Assistant Chatbot: Oversaw the project to develop and pilot a GenAI-powered chatbot leveraging RAG techniques to provide efficient tax-related assistance, applying prompt engineering principles for optimal performance.
Social Service AI Chatbot: Managed the development of an AI chatbot designed for social service applications, focusing on user interaction design and leveraging appropriate AI models.
Assurance AI Agents & Skills: Led initiatives focused on developing and integrating Agentic AI capabilities and specific AI skills to enhance efficiency and effectiveness within EY's Assurance services.
AI Due Diligence Product Development: Currently managing a project to conceptualize and develop a new AI-driven product aimed at transforming aspects of the financial due diligence process. - Applied understanding of AI, Gen AI, RAG, and Agentic AI principles to guide project direction, assess feasibility, and manage risks specific to AI development.
- Utilized prompt engineering techniques and tools like ChatGPT and Copilot for project research, requirements gathering, content generation, and communication enhancement.
- Developed and executed comprehensive change management strategies, including stakeholder analysis, communication plans (partnering with Brand & Marketing), and business readiness assessments to ensure successful adoption of new AI tools and processes.
- Previously program managed a critical transformation project changing a service function's operating model (impacting 4000 FTEs) and managed change for a new Time Management system implementation in India.
Associate Manager, HR Transitions
PepsiCo Global Business Services LLP
03.2020 - 03.2022
- Independently led and supported multiple transitions for the operationalization of PepsiCo Global Business Services
- Transformation projects-
- Played lead role from project management & Change Management perspective in Migration of HCM platform from SAP to SuccessFactors
- Responsible from project management perspective in implementation of Service Now as a case management tool & Knowledge Management tool for creations of DTPs (Desktop procedures)
- Collaborated with Leaders across Business units, HR and SSC to create the HR Operating model for Services functions resulting in significant TAT improvement
- Migrating solutions & process scope design for PEP Shared services and conducting the migration of HR services across globe to Hyderabad center without impacting the business and ensuring smooth migration delivery
- Ensuring adherence towards SLA, OLA, KPIs; transitioning the cost and resource management
Process Specialist
Clariant India Limited
06.2018 - 02.2020
- Responsible for Global HR Processes (New Hire, Performance management, International Assignments, Global Sales Incentive Plan and Reporting for 17000 employees globally
- Onsite Transitions of Global HR processes with required Signoff from Germany and Switzerland to Inhouse Shared Service- GBS SSC India
- Collaborated with leaders across Bus HR and HR SSC to create the HR operating model and redesign the HR process architecture
- Ensured a smooth transition by holistically looking at Tech Alignment, Change Management encompassing communication plan design, stakeholder management and overall governance
- Preparation of SIPOC, SOPs Work Instructions and Process Maps according to GBS (Global Business Service Standards)
- Responsible for Master Data Management for 17000 employees globally in SAP and SuccessFactors
Process Associate
Capgemini Technology Services India Limited
07.2014 - 06.2018
- Responsible for Employee Life cycle management that includes Onboarding, Confirmation, Transfers, Exit for APAC Region
- Administering HR service requests for client and taking care of employee’s Payroll, Employee’s HR Demographic Data
- Handle all transactional activities on SAP HR Module on Personnel Administration (PA), Time Management (TM), Payroll, Organizational Management (OM), Performance Management (PM) & Talent Development (TD) for Client Employees globally
- Ensuring all Service Level Agreements/Operating Level Agreements is met on a day-to-day basis
- Responsible to perform the audit on the transactions done by the other team members and to provide the feedback to the processors to mitigate the errors in future
- Managing the monthly performance deck for the global presentation
HR Trainee
Emami Ltd
08.2013 - 07.2014
- Skill mapping for all Employees (Executive & Staff) & Display at Work Station
- Participation in TPM activities for E&T Pillar and SHEA pillar
- Drafting Notices, Charge sheets & Correspondence to Govt
- Offices
- Involved in Employee engagement activities
- Audit Faced: -IMEA Audit conducted by Frost &Sullivan (manufacturing excellence award) & Greentech Safety Award
- Awarded Emami Star Certificate for Valuable contribution in IMEA & Greentech Safety Award
Education
Masters in Human Resource Management -
Indian Institute of Social Welfare and Business Management
01.2013
B. Tech - Mechanical Engg.
Orissa Engineering College
01.2010
Skills
- AI & Emerging Technologies:
AI Project Management
Generative AI (Gen AI) & Large Language Models (LLMs)
Agentic AI Concepts & Application
Retrieval-Augmented Generation (RAG)
Prompt Engineering
Emerging Technology Assessment & Implementation - Project & Transformation Management:
Project Lifecycle Management
Change Management & Adoption Strategy
Stakeholder Analysis & Engagement
Risk Management
Global Business Services (GBS) / SSC Setup & Transition
Process Design & Improvement
- Tools & Platforms:
ChatGPT, Microsoft Copilot
Microsoft Office Suite (Excel, PowerPoint, Word, Access)
Microsoft Visio
ServiceNow
SAP HCM, SuccessFactors
Accomplishments
- EY Exceptional Client Service Award – 2023
- Winner – EY P&OM CoE Hackathon (2025) for project "Automating Due Diligence through AI-Driven Efficiency"
EXTRACURRICULARS
Eastern Zone champion in Tata crucible Corporate Quiz 2016 Won the Business Standard Quiz East zone 2014 National Champion at 9th National student management quiz AIMA 2013.
PROFESIONAL ACHIEVEMENT
- Awarded One Soaring Eagle Award and Two Spot Awards for Process Delivery Excellence in Capgemini within the period of 2014-16
- Awarded Emami Star Certificate for Valuable contribution in IMEA & Greentech Safety Award
Certification
AI Security Securiti - Mar 2025-Mar 2027
Timeline
Supervising Associate, Solution, Transition & Transformation
Ernst & Young Global Business Services LLP
03.2022 - Current
Associate Manager, HR Transitions
PepsiCo Global Business Services LLP
03.2020 - 03.2022
Process Specialist
Clariant India Limited
06.2018 - 02.2020
Process Associate
Capgemini Technology Services India Limited
07.2014 - 06.2018
HR Trainee
Emami Ltd
08.2013 - 07.2014
B. Tech - Mechanical Engg.
Orissa Engineering College
Masters in Human Resource Management -
Indian Institute of Social Welfare and Business Management
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