ABHISHEK CHHIKARA
New Delhi
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Team Leader
Reliance mini digital Store
New Delhi
10.2021 - Current
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
Customer Service Executive
Airtel
New Delhi
02.2020 - 09.2020
- Analyzed data from surveys to determine trends in customer needs and preferences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Consulted with customers regarding needs and addressed concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
Education
BBA -
Swami Vivekanand Subharti University
Meerut (UP)06-2022
Skills
- Overtime Management
- Shift Scheduling
- Technical Support
- Cash Handling
- Work Planning
- Problem-Solving
- Work Planning and Prioritization
- Call Center Operations
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Affiliations
· MS Office, Worked on SAP / and other Internet Applications.
Timeline
Team Leader
Reliance mini digital Store
10.2021 - Current
Customer Service Executive
Airtel
02.2020 - 09.2020
BBA -
Swami Vivekanand Subharti University
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