Abhishek Choudhary
Indore
Summary
Dynamic Technical Support Associate with a strong history at Taskus India Pvt Ltd, specializing in technical troubleshooting and proficient communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Associate (U.S. Process)
Taskus India Pvt Ltd
Indore
03.2024 - 03.2025
- Facilitated technical troubleshooting support to clients, focusing on issue resolution and cross-selling
- Delivered chat-based support for Vivint customers across the USA and Canada
- Resolved 90% technical issues on first contact, exceeding team average by 12% while identifying opportunities and cross-selling products and services.
Claims Support Specialist (Domestic B2B)
Impact Infotech (Loop Health)
Pune
06.2023 - 02.2024
- Delivered health claims support through a blended process of email, chat, and limited outbound calls
- Assisted clients as a claims support specialist for corporate health services
- Handled Level 2 Escalations via email, chats and outbound calls efficiently.
Associate II, Customer care (Non-Voice U.S. Process)
Continuum Global Solutions Pvt. Ltd
07.2022 - 05.2023
- Provided customer service support for international clients in a semi-voice process ensuring quality interactions across voice and non-voice channels
- Handled inquiries and issues for global brands including Samsung-USA, Western Union, and MetLife
- Worked as SME and trained Agents as well.
Phone Banking Officer
ICICI Bank (Domestic + International: England & Ireland)
Indore
08.2021 - 04.2022
- Served as a Phone Banking Officer handling customer queries and product sales
- Resolved issues related to banking products and services through direct communication
- Promoted and upsold products to meet customer needs and sales targets
Education
Bachelor of Business Administration (BBA) -
Devi Ahilya University Indore
Indore08.2021
Skills
- Technical troubleshooting
- CRM proficiency
- Effective communication
- Time management
- Adaptability
- B2B support
- Training and mentoring
- Google Workspace and Microsoft Office
Certification
- Certified in customer service by Western Union & Samsung (USA).
- Domestic Data Entry Operator - English Certification From NSDC
Languages
English-Proficient & Hindi-Native
Timeline
Technical Support Associate (U.S. Process)
Taskus India Pvt Ltd
03.2024 - 03.2025
Claims Support Specialist (Domestic B2B)
Impact Infotech (Loop Health)
06.2023 - 02.2024
Associate II, Customer care (Non-Voice U.S. Process)
Continuum Global Solutions Pvt. Ltd
07.2022 - 05.2023
Phone Banking Officer
ICICI Bank (Domestic + International: England & Ireland)
08.2021 - 04.2022
Bachelor of Business Administration (BBA) -
Devi Ahilya University Indore
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