Dynamic Technical Support Associate with a strong history at Taskus India Pvt Ltd, specializing in technical troubleshooting and proficient communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Associate (U.S. Process)
Taskus India Pvt Ltd
Indore
03.2024 - 03.2025
Facilitated technical troubleshooting support to clients, focusing on issue resolution and cross-selling
Delivered chat-based support for Vivint customers across the USA and Canada
Resolved 90% technical issues on first contact, exceeding team average by 12% while identifying opportunities and cross-selling products and services.
Claims Support Specialist (Domestic B2B)
Impact Infotech (Loop Health)
Pune
06.2023 - 02.2024
Delivered health claims support through a blended process of email, chat, and limited outbound calls
Assisted clients as a claims support specialist for corporate health services
Handled Level 2 Escalations via email, chats and outbound calls efficiently.
Associate II, Customer care (Non-Voice U.S. Process)
Continuum Global Solutions Pvt. Ltd
07.2022 - 05.2023
Provided customer service support for international clients in a semi-voice process ensuring quality interactions across voice and non-voice channels
Handled inquiries and issues for global brands including Samsung-USA, Western Union, and MetLife
Worked as SME and trained Agents as well.
Phone Banking Officer
ICICI Bank (Domestic + International: England & Ireland)
Indore
08.2021 - 04.2022
Served as a Phone Banking Officer handling customer queries and product sales
Resolved issues related to banking products and services through direct communication
Promoted and upsold products to meet customer needs and sales targets
Education
Bachelor of Business Administration (BBA) -
Devi Ahilya University Indore
Indore
08.2021
Skills
Technical troubleshooting
CRM proficiency
Effective communication
Time management
Adaptability
B2B support
Training and mentoring
Google Workspace and Microsoft Office
Certification
Certified in customer service by Western Union & Samsung (USA).
Domestic Data Entry Operator - English Certification From NSDC
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL