Abhishek Chourasia

Stakeholder Orchestration: Acted as the primary liaison between key partners (L&T, EESL, and Vodafone Idea), ensuring seamless communication and alignment during large-scale project delivery.
Strategic SIM Management: Spearheaded end-to-end SIM procurement and provisioning strategies, managing PO approvals, and delivery logistics for Vodafone M2M integrations.
Operational Governance: Drove project closure by synthesizing delivery reports, and coordinating with cross-functional teams to maintain service excellence.
Business Intelligence: Initiated a departmental statistical analysis project, identifying key project trends that led to the adoption of new, data-driven operational standards.
Conflict Resolution: Moderated, fortnightly cross-functional reviews to resolve disputed cases, improving portfolio hygiene, and business transparency.
Project Oversight: Analyzed site survey data to provide strategic, technical direction for system commissioning and performance monitoring.

Field Engineering: Directed the installation of smart electrical meters, ensuring rigorous adherence to testing procedures and varied field scenarios.
Network Maintenance: Managed and maintained complex network environments, overseeing troubleshooting, system filing, and technical archiving.
Advanced Troubleshooting: Resolved complex technical bottlenecks independently, collaborating with Service Managers to deploy optimized network solutions.
Quality Assurance: Maintained industry-leading standards for telecom installations, ensuring all field services aligned with company and client specifications.
Data Analysis: Executed deep-dive data analysis to identify performance trends and provide stakeholders with clear, actionable technical summaries.
M2M Provisioning: Managed the technical testing and provisioning of M2M SIMs, bridging the gap between IT requirements and customer-facing telecom solutions.

• Managed postpaid activations and MIS reporting for the UPE Circle.
• Oversaw compliance processes and supported zonal operations with data analysis and customer feedback.
• Coordinated with call centers, handled waiver processing, and supported CRM initiatives.
• Worked on corporate customer service projects, including ATLAS and Syndicate.

• Managed provisioning for prepaid and postpaid customers, and ensured timely service resolution.
• Handled bulk connection validations, documentation compliance, and postpaid KPI analysis.
• Coordinated with the Sales, VAS, QRC, and Central IT teams for provisioning and service support.
• Maintained MIS for onboarding, NDNC violations, and internal demo/test SIMs.