Abhishek Das
Haldia
Summary
Experienced Customer Service Associate and SME at Tech Mahindra, specializing in high-quality customer support, performance-driven results, and audit compliance using 7QC tools. Currently an Apprentice at Indian Oil Corporation Limited, managing SAP data updates, ensuring safety compliance, and supporting journey risk management, tank calibration, and automation software operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Tech Mahindra
Chandigarh
08.2022 - Current
- Company Overview: Customer Service Associate at Tech Mahindra | Flipkart Project
- Provided prompt assistance to customers, resolving queries effectively
- Elevated to off-paper Subject Matter Expert (SME), supporting CSA team
- Contributed to project efficiency through call audits (ACPT) and hygiene metric evaluations
- Customer Service Associate at Tech Mahindra | Flipkart Project
- BRAVO AWARD (Tech Mahindra) MARCH 2023 for adeptly accomplishing all key result areas (KRAs) and steering the project parameters towards its goals
Apprentice
Indian Oil Corporation Limited
Haldia
02.2024 - 02.2025
- Proficient in using SAP GUI to update customer data and manage system records efficiently in compliance with operational requirements.
- Conduct routine audits and provide comprehensive journey risk management files, ensuring compliance with Trimble's route deviation and safety protocols.
- Responsible for verifying tank calibration, checking for discrepancies in tank truck quantities, and ensuring authorized entry via green card validation in geofenced areas.
- Provide support for Delta V automation software, assisting in tank truck filling operations and troubleshooting as necessary.
Education
BCA -
Manipal University Jaipur
08.2026
Diploma - Electrical Engineering
Dr Meghnad Shah Institute of Technology
Haldia07-2022
12th - Science
DAV Centenary Public School
India07.2021
Skills
- Communication skills
- Customer Satisfaction (CSAT)
- Call Audit (ACPT, Hygiene Audit)
- Transmon QA (Tools worked on)
- SAP GUI (Tools worked on)
- Data Management and Reporting
- Safety Compliance
- Delta V (Tools worked on)
Certification
- Organization Planning and Development for the Six Sigma Black Belt, Coursera, 12/01/23, Present, T8KRZW7FYP8J
- Six Sigma Certifications, Great Learning, 12/01/23, Present
Awards
BRAVO AWARD (Tech Mahindra), 03/01/23, For adeptly accomplishing all key result areas (KRAs) and steering the project parameters towards its goals.
Languages
- Bengali
- English
- Hindi
Timeline
Apprentice
Indian Oil Corporation Limited
02.2024 - 02.2025
Customer Service Associate
Tech Mahindra
08.2022 - Current
BCA -
Manipal University Jaipur
Diploma - Electrical Engineering
Dr Meghnad Shah Institute of Technology
12th - Science
DAV Centenary Public School
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