Abhishek Das

• Formulated strategies to manage distressed accounts and resolve delinquencies.
• Reduced delinquency rate by 20% through effective resolution techniques.
• Assisted over 50 customers daily with loss mitigation and financial education.
• Analyzed customer profiles to establish payment arrangements for hardship situations.
• Supported workforce management initiatives to decrease queue times.
• Collected overdue amounts while arranging payments according to customer needs.

Student Success Specialist.

1. Facilitated academic and cognitive assessments to resources.

2. Resource referrals should be made according to individual needs.

3. Investigated complaints and worked with students, parents, and teachers on finding a positive resolution.

4. Answered student inquiries and resolved problems related to curriculum and course prerequisites.

5. Maintained the student database and electronic records for each student contact.

6. Mentored students, offering advice and support on topic selection, appropriateness, and academic value.

AT&T (International Process)- ASE Disconnect.

1. Adapted work schedule to align with demands and business requirements.

2. Engaged with customers, providing assistance to enhance service engagement.

3. Troubleshoot equipment issues, ensuring minimal disruption in operations.

4. Developed tailored solutions for customers, addressing specific needs effectively.