ABHISHEK DUBEY
Gorakhpur
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
Bandhan Bank Ltd
11.2021 - Current
- Customer On boarding through sourcing NTB and Third Party Products
- Promoted company brand and unique offerings through personalized customer service.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handling Remittances
- Primary Custodian of Physical cash in Cash Cabin and Vault
- Prepare Monthly Back reconciliation
- Lobby Management (Customer Service Request, Customer Escalation)
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Bank Officer
IDFC First Bank
03.2020 - 10.2021
- Sourcing NTB Account (Current Account, Saving Account, NRE & NRO)
- Revenue generation through Third party products like Life Insurance, General Insurance & Mutual funds
- Customer service, Sales and Escalation Management
- Experienced in TCS, Omniflow, CRM, DLMS &SFDC
- Contacted potential clients to pursue sales and gather funds.
- Met with clients to generate new business and negotiate contracts.
Sales Executive
Utkarsh Small Finance Bank
09.2017 - 02.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Education
MBA - Marketing & HR
DR. A.P.J Abdul Kalam Technical University
Meerut06.2017
Bachelor of Commerce - Banking And Financial Support Services
Manav Bharti University
Himanchal Pradesh08.2015
Higher Secondary School - Commerce
Uttar Pradesh Board
Gorakhpur06.2012
Science Side
Uttar Pradesh Board
Gorakhpur06.2010
Skills
- Client Rapport-Building
- Problem-Solving Ability
- Microsoft PowerPoint
- Process Optimization
- Team Goals
- Report Preparation
Accomplishments
- CERTIFICATIONS:
- NISM Certified
- CCC Certified from NIELIT.
Certification
- NISM Certified.
- CCC Certified from NIELIT
- IRDA Certified
Additional Information
- Date of Birth - 24 JAN 1997
- Father's Name – Mr. Upendra Dubey
- Marital Status – Married
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Relationship Officer
Bandhan Bank Ltd
11.2021 - Current
Bank Officer
IDFC First Bank
03.2020 - 10.2021
Sales Executive
Utkarsh Small Finance Bank
09.2017 - 02.2020
MBA - Marketing & HR
DR. A.P.J Abdul Kalam Technical University
Bachelor of Commerce - Banking And Financial Support Services
Manav Bharti University
Higher Secondary School - Commerce
Uttar Pradesh Board
Science Side
Uttar Pradesh Board
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